Overall stay was ok. It could have been communicated to us about not getting the top floor as requested in our booking online before getting the keys to a lower level. Our room was clean but there was a hole found in one of the towels and 2 washcloths were dingy looking as if they were not washed thoroughly. Only one of the elevators did not work, which would have saved patrons time waiting in line to get on. There should have been an ”Out of Service” sign on the door of the other elever, so at least some of us could've taken the stairs if possible.
Stayed a week while waiting for my daughter’s apartment to be ready for move in. Not the cleanest room. Wear socks! Floor even got my socks dirty and it was laminate. Bathroom dirty behind door and had to ask a number of times and numerous people for towels. Everyone was pleasant. It was a functional room. Stayed with two dogs. The dog “park” area was over grown and had piles of poop everywhere. No attempt to keep it tidy at all. If it wasn’t for the convenience we would have found another place for sure.
EEmpty nest travelingYou pay incidental in which you can’t use for chips wyd. The front desk lady was rude. Breakfast was missing juice and lots of things it was a bummer.the room was clean and nice.
ผผู้เข้าพักWhat’s funny I didn’t stay at this Hotel in the dates of the 7 and 8 due to at this point I feared for my safety. I accidentally booked to earlier that day due to my job assignment had changed.
But then they reassigned me to area so I rebook and was told I couldn’t cancel previously booking which I understand but since I had been a customer for week now I was still staying so I was confused of why the matter couldn’t be resolved better than it was through the Management telling me rules are rules and now I would of had to pay for 2wice for the same room because of Rules
WOW okay.
So now I can tell my friends AMD family don’t look or e spect Red-roof to be a Great Costumer Service experience.
O I actually slept in my truck that night due to not knowing the outcome of this situation between me and the management at this red roof location.
It so so sad due I Neva complained of the roaches and dirty bathrooms I had to reclean each time I stay there and the constant people knocking on the fire cause the drug dealers ruin the hotel in this area
And even their on Redroof representatives couldn’t convince this location to work me that day
But they will not have to worry about this Guy booking Red-roof AGAINS