The hotel was fantastic
Trip .Com is a SCAM I tried to cancel my reservation but the number to call is not in service. The Hotel staff says they have nothing but problems with this online platform.
NEVER will I recomend trip.com
ผผู้เข้าพักNice property. Very ridge on early and late check-in and check out. Check on time is 1:00 and it is an extra $50 to check in early. Check-out time is 11:00 and can be extended to noon without a fee but beyond that it is $50. Breakfast is a little bit light with no hot foods.
Great pool and water slide along with a hot tub. I had a suite, and room size was good, almost a mini condominium.
ผผู้เข้าพักThe first night of our stay was wonderful, until went down for the breakfast and the pancake machine did not work, is sprayed pancake mix all over the counter, and the remaining selection for the continental breakfast was VERY limited, the second night att about 1230 am a very large and loud group of guests entered the hotel, they were yelling and hollering and slamming door until 420 AM so needless to say no sleep that night, called desk staff at 1240 when it started and they said they would rectify the situation. Well that never happened!!! When I confronted the dssk staff about the issue in the morning, they said it was a large group of guests and there was nothing they could do about it. I said thatbis not right, there were many things they could have done of they chose to do what was required. They said they would have the manager call us and work out a compromise for the night that we endured. 5 days later and still no call!!! We have stayed here before and came back because it was a nice place, but the lack of concern for a dissatisfied customer has made me question any further stays at the Ramad chain of hotels.
Ken Kobza
ผผู้ใช้ไม่ระบุชื่อOur 2 bedroom suite has 3 stories. The entrance was on the 2nd floor, there were no elevators. On the second floor there were 2 bedrooms, 2 bathrooms, and laundry. Go up a flight of stairs there’s the living room, kitchen and dining area, and a powder room.
The house was generally clean and tidy. But when we were about to go to sleep we saw a few strands of hair under the pillows and it was quite disturbing.
We knew it was not our hair because we saw it just as we were going to bed and picked up the pillows to fluff them; no one had used the bed yet.
We then opened the blanket to check and there was one strand of hair under the covers too.
Management apologized for it and was sincere but that did not help with our experience.
It was the hair under the pillows that made us feel that bedsheets were likely not changed.
A few other things: Headrail of blind was loose and fell down when we opened the blind.
In the kitchen cooking oil/condiments seemed to be provided, but was empty.
Overall I would probably have rated this stay 4.5 stars if it wasn’t for the hair on the bedsheets. That made us all feel very uneasy
ผผู้เข้าพักstaff was fine, the free breakfast was decent (boiled eggs and toast) - gets the job done. room was dated, but clean. motel is close to the throughway so you can hear the truck traffic. bed was way too soft, so didn't get much sleep - keep in mind that I'm hyper sensitive with a sore back, so that's on me. most people probably wouldn't be bothered by what I suffer!
cheers people