ผผู้เข้าพักStaff was totally excellent. The room is clean. Bed is very comfortable. The hot tub was just fantastic. Nice swimming pool. Food was good and I have no complaints at all.
ผผู้เข้าพักThe first night of our stay was wonderful, until went down for the breakfast and the pancake machine did not work, is sprayed pancake mix all over the counter, and the remaining selection for the continental breakfast was VERY limited, the second night att about 1230 am a very large and loud group of guests entered the hotel, they were yelling and hollering and slamming door until 420 AM so needless to say no sleep that night, called desk staff at 1240 when it started and they said they would rectify the situation. Well that never happened!!! When I confronted the dssk staff about the issue in the morning, they said it was a large group of guests and there was nothing they could do about it. I said thatbis not right, there were many things they could have done of they chose to do what was required. They said they would have the manager call us and work out a compromise for the night that we endured. 5 days later and still no call!!! We have stayed here before and came back because it was a nice place, but the lack of concern for a dissatisfied customer has made me question any further stays at the Ramad chain of hotels.
Ken Kobza
ผผู้ใช้ไม่ระบุชื่อPlace is completely new, at least to us! State of the room was super sparkly clean & modern with marble countertop even. And also a huge room with enough space to open up 2 large luggages fully without feeling cramped. Easy and very responsive agents to communicate with.
ผผู้เข้าพักExcellent spot in Kelowna, have stayed in many hotels/motels there as well as lived there, nice area close to everything … this has a private courtyard, picnic tables, bbq, pool, games outside which are right there, perfect for families, super friendly people who run the place, nobody harrrasing you when you have a smoke outside (even tho they have the usual rules), direct room access outside, easy for loading/unloading luggage, super nice renovated suites with big screen tv, large kitchen, meeting table, outside patio on each suite, you can’t get any better than this and it’s a fraction of the price of the mainstream hotels where you need to take an elevator, walk a mile to go outside for a smoke and feel like a bird in a cage …. and have no patio access. This is a hidden gem in Kelowna, it’s the best hotel/motel for one of the lowest prices in the city. I lived here for years, and stayed in most of them since I’m travelling here for business every 3 weeks. 5 stars …. You will be shocked how cool this place is … You are welcome!