Ended up staying here for a night while on a trip with my wife for a best friends wedding but Amazing service I could not be more satisfied from start to finish even after. Bags were taken in from the beginning straight to our room after check in. Room was clean and with a gorgeous view of the city. Felt welcomed our whole stay. We went down to the pool and towels were easily accessible and great area to swim in and relax. We then decided to have dinner down by the pool which was delicious and service was great. Server was very attentive and polite. At this point I wish we had more time to stay another night. Then ended the night relaxing in bed when we still craved refreshments from dinner and room service was fast. While getting ready to leave the next morning I noticed I left my iPad in the room and when I reached out to a manager through email (Carlos Sosa Navarrete) since calling wasn’t working for me he was really helpful and was able to send a taxi to deliver my iPad to the airport. He was so responsive through email. Honestly best experience I’ve had compared to back home. Don’t have nothing negative to say besides we wish we could’ve stayed longer. I never leave reviews but this place was a must and wasn’t missing an opportunity to let others know of this amazing spot.
Hotel wasn't too bad for our first night. They give one small bottle of water and expect clients to get more water from their ”filtered” water dispenser, which was completely empty and didn't get refilled until the following evening when we no longer needed it. The location is not walkable to any stores, cafes, restaurants, pharmacies, etc. You need to get a taxi to go anywhere.
Staff were very friendly and helpful and that was a plus.
The size of the room was all right. The beds were very comfortable. Good lighting in the room. Good size bathroom. Nice view of city below during night hours.
The biggest negative was the AC on our second and last night was leaking onto the bed. Had to keep it off all night and bear the discomfort af a warmer temp as windows don't open.
Water pressure was really good; unfortunately, the hot water isn't consistent and would keep fluctuating between hot and cold.
I do not think the value was good considering all the negatives. I wouldn't return to this hotel.
High standard hotel, really good stay:
- Location is great (a little far from the center)
- Private car parking lot
- Breakfast is very good
- Hotel Room clean, shower toilet clean
Only problem is the gym that is not really a gym... just a few bikes and weights.
ผผู้เข้าพักTodo estuvo bien excepto que yo reserve y pagué una habitación con cama grande y me dieron primero una habitacion con dos camas dobles, a lo que por supuesto reclamé y me dijeron que se sobrevendieron las habitaciones por eso me daban una con 2 camas dobles sin costo extra, yo les dije que era muy incomodo porque solo eramos mi esposo y yo y no dormiriamos en una cama chica pues yo reserve cama grande para nuestro dedcanzo, total que me rehubicaron a otra habitacion estandar con solo una cama normal que para nada era cama grande como yo reserve, la verdad me sentí estafada, no fué lo que yo pagué y no era mi culpa que ellos sobrevendieran las habitaciones, además que yo llegué 2 min antes de las 3 de la tarde, hora en que inicia el check in y me dijeron que ya todas estaban ocupadas, lo cual no creí, ademas, el hotel estaba medio vacío
EEdwin.RodriguezEnded up staying here for a night while on a trip with my wife for a best friends wedding but Amazing service I could not be more satisfied from start to finish even after. Bags were taken in from the beginning straight to our room after check in. Room was clean and with a gorgeous view of the city. Felt welcomed our whole stay. We went down to the pool and towels were easily accessible and great area to swim in and relax. We then decided to have dinner down by the pool which was delicious and service was great. Server was very attentive and polite. At this point I wish we had more time to stay another night. Then ended the night relaxing in bed when we still craved refreshments from dinner and room service was fast. While getting ready to leave the next morning I noticed I left my iPad in the room and when I reached out to a manager through email (Carlos Sosa Navarrete) since calling wasn’t working for me he was really helpful and was able to send a taxi to deliver my iPad to the airport. He was so responsive through email. Honestly best experience I’ve had compared to back home. Don’t have nothing negative to say besides we wish we could’ve stayed longer. I never leave reviews but this place was a must and wasn’t missing an opportunity to let others know of this amazing spot.
GGeriShaikhHotel wasn't too bad for our first night. They give one small bottle of water and expect clients to get more water from their ”filtered” water dispenser, which was completely empty and didn't get refilled until the following evening when we no longer needed it. The location is not walkable to any stores, cafes, restaurants, pharmacies, etc. You need to get a taxi to go anywhere.
Staff were very friendly and helpful and that was a plus.
The size of the room was all right. The beds were very comfortable. Good lighting in the room. Good size bathroom. Nice view of city below during night hours.
The biggest negative was the AC on our second and last night was leaking onto the bed. Had to keep it off all night and bear the discomfort af a warmer temp as windows don't open.
Water pressure was really good; unfortunately, the hot water isn't consistent and would keep fluctuating between hot and cold.
I do not think the value was good considering all the negatives. I wouldn't return to this hotel.
ผผู้เข้าพักThe overall vibe could be described as monastic luxury. The location and room quality was amazing. But you want to think hard about how important a view/windows are before you book. If you are OK with out them then it's all good. Many rooms look into interior courtyards/corridors and windows are all frosted. Like many places in Mexico, the whole check in and so on is run digitally via WhatsApp, so if you dont get your codes in advance then you could be in trouble. Other than the sparsely (but very high quality) appointed room there are no amenities that i could identify. But they share a list of things to do and do respond to WhatsApp if you have questions.
ผผู้เข้าพักHotel is located in the city centre of Santa Cruz area which is a short walk to the beach. It is surrounded by cafe, restaurants and local stores to shop. Hotel staffs are super friendly and helpful despite our limited spanish - they will try their best to accommodate your needs and answers your questions. It costs about 40 - 50 pesos to downtown (you can choose to walk too but we find it too hot for us). Personally, we find that the area is very safe and pleasant - unlike other larger touristy city, vendors are less pushy and very respectful and give you the space to shop.
ผผู้เข้าพักEs ıst eıne schone Anlage mıt treppen.
Fur altere dıe nıcht gut zu fuss sınd sollten ın den unteren zımmern untergebracht werden.
In der Anlage befınden sıch zweı swımmıngpools.
Zudem kann man wenn man huntert meter lauft Meer eıne bar -pool landschaft schon gemacht kostenfreı fur hotelgaste relaxen.
Anlage ıst schon und eınladend
Haben 2 nachte beı der durchreıse ubernachtet.
Wollten nıch 2 tage bleıben aber dıe preıse waren doppelt so hoch und wır sınd weıtergezogen.
ผผู้เข้าพักNice hotel, close to most tourist spots, including bars and restaurants. Staff were good, room was large but more expensive than Mexico City in terms of value.
WIFI was spotty, breakfast was not great, but good enough to start the day off with.
They need to do some basic maintenance in bathrooms, toilet handle inside tank and shower-head had a-lot of calcium buildup that could be fixed with replacement or vinegar and baking soda.
WwanderlustturtlesMuy céntrico, limpio, buena atención. El único contra es que no tienen agua caliente en la ducha. A la mañana si va bien pero a la tarde noche no. Una lastima porque el lugar es precioso.
ผผู้เข้าพักThe location of the hotel is top !! Right next to the botanical garden, very easy to explore the city in walking distance. We requested a quiet room, it was very noisy though, the door was not thick enough perhaps. We were on the ground floor , we could hear every single person passing the entrance, every conversation… The quality of their towels and bedding were not good. Staff were very helpful though!