Was disappointed this time stay at this hotel a few times. Our plane was delayed so we never arrived until 2am. The girl at the front desk was friendly and helpful. Went to our room and there was an awful noise coming from the bathroom it was like a strong wind blowing through the cistern. We flushed the toilet a few times but it wouldn’t go away, we were tired so just went to bed with the bathroom door closed but could still hear it. We were up at 6.30 am went for breakfast and reported it to reception. The first girl we spoke to didn’t seem interested at all, just said she was listening but there was nothing she could do. It was her attitude more than anything , we then went back up and checked out about 7.30am the second girl at check out was nicer said she would report it and would be in touch. We like this hotel and go away a lot but we were very disappointed in the attitude of us having a very sleepless few hours. Took a video of it but it won’t upload.
Stayed at this hotel many times,never really an issue,but to be fair fell below standard this time,toilet bowl was filthy when we arrived,air con wasn't working ,room was so warm,tried calling reception. Several times no answer,went down to ask for fan and I appreciate the guys were busy checking people in but waited over an hour had to go back to reception,guy who had spoken to previously about a fan was nowhere to be seen and hadn't passed it over to his colleague poor guy was all harassed ,eventually they appeared with 2 fans to apologise ,great hotel normally but kind of fell short this time
Great experience. Lunch with extended family and B&B with immediate family. Exceptional service from male supervisor who was very polite and attentive throughout despite restaurant being really busy. Family suite/room was spotless. Food was excellent and supports local businesses through links with local baker, butcher and coffee suppliers.
Best travel experience I've ever had. The staff were polite and friendly, great service. The food and drinks were wonderful, everything was very clean.
The city is fantastic.
Went to the airport Premier in by accident where they were very helpful and friendly. Our Premier Inn was not as good. Building a bit tired. Staff so so.