Hyatt Centric Kota Kinabalu is probably the best place to stay in the entire city, not just for the rooms, but for everything else as well. The hotel is modern, very clean, and the service attitude from every single staff member is outstanding, from check-in to housekeeping to restaurant and bar teams.
The pool and views on the 23rd floor are amazing, and the gym, while slightly small, has a really nice mountain view. Breakfast offers a great variety, and à la carte options are included at no extra cost, which is a big plus. The bar is excellent, especially during happy hour with buy-one-get-one-free deals on selected drinks. Honestly, the hotel was so comfortable that we barely wanted to leave, even just for a walk outside.
Special thanks to Natalie at check-in, who was incredibly friendly, patient, and welcoming. She even upgraded us from a city-view room to a mountain-view room, which made the stay even more special. At the bar, Alvin was tirelessly explaining the menu and drinks to us, and Yus always greeted us with a warm smile and provided great service, they truly made the experience memorable.
If I ever come back to Kota Kinabalu, this would 100% be my place to stay again.
Room was spacious and very clean. Very comfortable with 2 pillows each bed. Toilet also very clean and has enough towels for 3 of us.
Hotel staff also was very friendly and helpful especially during check in. Breakfast buffet not many choices of food but still enough to make stomach full.
Location wise very good. Near to Pasar Philippines and next to Central Point mall. Easy to get anything around there.
Had a very pleasant stay and will consider coming back.
Resort is super dated, probably 30 years old without major reno. Housekeeping left a used cup in hotel room with lip stain.
Kids club is small with musky odour.
Bedroom is ok but toilet needs refurbishment.
You see monitor lizard swimming in the pool. Snorkelling area is small but you can see fishes.
Came here for outstation and stayed around Greenage Ming Garden. The place is nice, clean and comfortable. Good environment and convenient location. Enjoyed my stay here.