The hotel itself is great, comfortable and well-maintained, but the service was disappointing. During check-in, there was a small miscommunication as my family had misunderstood some information. Instead of helping us clarify, the reception was rather impatient and even insisted they didn’t understand English, which made the situation unnecessarily stressful.
My booking also included a complimentary tea set and coffee. The “tea set” turned out to be just a single piece of cake, which already felt underwhelming. Worse, when I tried to redeem the coffee, the staff simply told us not available, without offering any alternative or solution.
Overall, while the facilities and hotel itself are good, the service experience really fell short of expectations.
โรงแรมใกล้Chu River and Han Street, East Lake Scenic Area,อู่ฮั่น5.6% ของนักท่องเที่ยวเลือกพื้นที่นี้
ผผู้เข้าพัก2025.12.26
Stayed for 5 nights. The room was clean and modern (equipped with an AI-assist robot). The staff were pleasant and friendly, they kindly accommodated to my last-minute request for a delay in check-out time. There are washing machines and dryers- perfect if you are staying for a longer duration. It is a bit far from the metro station (~10 mins walk) but there is a bus stop as well as a minimart (and luckin) nearby (within 3 min walking distance). Overall, a great stay!
ผผู้เข้าพักBeautiful view to the Yangzhi river and hills in the river's opposite side. Walking distance to the tourist center and shopping/restaurant center. Right by the multimile-long river walk path.