The hotel had no fridge and water I requested for a fridge but never got one yet I was staying there for 5days I needed to put water, juice and yoghurts they ended up going bad
Very average service received. Room service closes at 11pm!!! Why offer it then? At least 2am gives you a chance should you miss the normal restaurants that close at around 11pm. Sad that a simple request for X2 decent size glasses and some ice can't be followed or done at 11:30pm... Instead I received 1 glass and absolutely no mention of the ice... It's the little things that make the stay enjoyable.
I recently stayed at the Hilton Garden Inn Umhlanga Arch and had a mostly positive experience. The location is fantastic, right in the heart of Umhlanga with easy access to everything. The room was lovely and super comfortable, which made for a relaxing stay.
The breakfast buffet was amazing,delicious and with plenty of options, which was a great way to start the day. However, the restaurant was way too hot. It felt like everyone was trying to grab a fan, and I honestly think they should either switch on the AC or find a better solution for cooling the space.
The pool was nice and well-maintained, and it’s heated, but honestly, it felt a bit strange to swim in a hot pool during summer. I think the heated pool would be much more enjoyable during the cooler months, like in winter. Another downside is that they close the pool way too early….7 pm is pretty unreasonable, especially in a place like Umhlanga where you want to enjoy the evenings.
Overall, it’s a good hotel with great amenities, but the restaurant temperature and early pool closure definitely need some attention.
What an elegant hotel. Beautiful spacious rooms, the staff is attentive and friendly. There’s a lot of restaurants around the hotel to choose from, the ocean is within a walking distance.
I’ll definitely stay here next time I’m in Durban!
The hotel is well located, with easy access to the beach. Unfortunately the room itself was very small, especially for the price being charged. Breakfast was also limited. Service at the hotel was good though. Good food available 24/7 via room service. Had an amazing mutton bunny at 1am that really hit the spot!!!
TTraveldairies.A good place to be with a beautiful view.... ”The View” as its name . Closer to a shopping complex , gas station, 5min drive to the beach, closer to the beach there also restaurantswhere you can dine whole having the beach view, Toti Beach. its also closer to galleria Mall.
The place is too steep so be ready for that... Their food is delicious, we had dinner there at their restaurant called Giorgios but its expensive I must say. Not sure about their breakfast and lunch though.
Staff and reception is just ok. I had requested them to add a crib bed for a child and upon arrival they told us that the storeroom is closed because we arrived at 6pm so it's too late.
We then asked them to give us atleast a bedsheets or any linen so we can make a plan for our son, they said ok but never pitched , nothin, not even getting back to us to say what could be the matter. We asked again the following day, they took four hours to bring a bedsheets.
Bottom line is if you have a child do not, I repeat DO NOT book that place because they will lie straight to your face saying they could not reach you since you booked via an APP.
I'm not sure whetherI want to talk about their kitchen in the rooms. You will have to call them now and again to bring things and they take 3 to 4hours just for a simple thing like a spoon.
One thing I can say is they don't listen and listening means you respect your business and your clients
I flew from overseas to rest and have a good time and have treat ourselves since they have a spar but I ended up canceling my plans for a spa because I didn't want additional dissapointments.
The rest I don't even want to mention...and that is my experience after paying so much Money and looking forward to a good vacation 😌 BUT...
MMegan SinghI recently had the pleasure of having my parents stay at this incredible hotel, and I must say, their experience was absolutely exceptional! From the moment they arrived, they were treated to five-star magic with impeccable service, helpfulness, and reliability. The staff were friendly, attentive, and went above and beyond to make their stay unforgettable.
Their room was absolutely beautiful, clean and what a breathtaking view of the ocean! Truly amazing and relaxing stay - a home away from home in an abundance of excellence! The sound of the ocean and balcony view was one of many highlights that made this stay truly unforgettable!
The food was exquisite, with dinner and breakfast being another highlight of their stay. But what truly made their experience special was the attention to detail and the way the hotel celebrated their anniversary in grandeur. The gifts, chocolates, flowers, and balloons were a lovely touch that made the occasion truly unforgettable.
My parents were blown away by the hotel's excellence and the staff's dedication to providing a memorable experience. They left with lifelong memories and can't wait to return. I highly recommend this hotel to anyone looking for a luxurious and unforgettable stay. Five stars isn't enough – this hotel deserves a glowing review!
MMiss T.I recently stayed at the Hilton Garden Inn Umhlanga Arch and had a mostly positive experience. The location is fantastic, right in the heart of Umhlanga with easy access to everything. The room was lovely and super comfortable, which made for a relaxing stay.
The breakfast buffet was amazing,delicious and with plenty of options, which was a great way to start the day. However, the restaurant was way too hot. It felt like everyone was trying to grab a fan, and I honestly think they should either switch on the AC or find a better solution for cooling the space.
The pool was nice and well-maintained, and it’s heated, but honestly, it felt a bit strange to swim in a hot pool during summer. I think the heated pool would be much more enjoyable during the cooler months, like in winter. Another downside is that they close the pool way too early….7 pm is pretty unreasonable, especially in a place like Umhlanga where you want to enjoy the evenings.
Overall, it’s a good hotel with great amenities, but the restaurant temperature and early pool closure definitely need some attention.
TThe South African ExplorerThere was no wifi my entire trip. There is no excuse for this whatsoever! Way cheaper hotels can deliver on that promise in the slightest. As a remote worker, my business was jeopardized for the duration of my stay. Would definitely not recommend this unreliable hotel, especially if you're a remote worker. Staff service is not great either, they didn't attempt to fix the wifi or care that the entire hotel didn't have an internet connection.
ผผู้เข้าพักThe hotel had no fridge and water I requested for a fridge but never got one yet I was staying there for 5days I needed to put water, juice and yoghurts they ended up going bad
ผผู้เข้าพักThis place is a franchise so I was expecting way more, we travelled here off peak season in the middle of the month. Our needs were never accommodated from the beginning due to poor management and ridiculous rules. We asked to be upgraded to a sea view room because the hotel was empty they lied and said it’s full. I asked to be assisted organizing a romantic picnic on the beach, they offered assistance but made me wait a ridiculous amount of time so I left it out they were reluctant to help me all services require a huge wait time, even simple things. The staff were polite however and tried to help they were governed by unaccommodating rules. The access to the beach was the best part. The breakfast was also good. Will never return!
ผผู้เข้าพักWe arrived late and had some trouble getting in the gate but as soon as I emailed and my husband honked the gates opened. We were greeted at the door and were helped with our bags. Was a beautiful home and we were in a double room for me my husband my step daughter her fiancé and one year old daughter so a bit squishy but slept the night very well in comfy beds. We had to leave early and they let me use their kitchen to make smoothies for my husband and I. My step daughter and her little family stayed for the breakfast which they enjoyed, very sweet little dining room, lovely communal areas to gather in. We found ourselves the only ones using these. Would be very happy to return if ever passing through the bay again.
ผผู้เข้าพักWhat an elegant hotel. Beautiful spacious rooms, the staff is attentive and friendly. There’s a lot of restaurants around the hotel to choose from, the ocean is within a walking distance.
I’ll definitely stay here next time I’m in Durban!