Staying at the Ibis Surabaya hotel was quite satisfying. The location is very strategic, close to Tunjungan Plaza Surabaya, and local food can be found behind the Ibis hotel within walking distance. The facilities are adequate, although they are single units even for two occupants. Unfortunately, there is no elevator from the car park, making it quite difficult if you have a lot of luggage to carry from the car. The food served is delicious and varied, with good service, and uniquely, there is a playground for elementary school-aged children.
First time I arrived I thought it was a little outdated. Then when I saw the room doors they look strange too, but I could easily walk past that. Room needs some renovation or upgrade. One of the front office staff were not even giving off smile (the male one), but yeah I didn’t want to give him too much attention. Didn’t try their breakfast buffet so I cannot comment on that. Tried their soto ayam dish a la carte and it was quite comforting. There was snacks provided, that was well appreciated. Also the housekeeping lady was nice and polite. Overall I may have to put this hotel as a second option next time I’m coming to Surabaya.
Simple hotel room with lovely staff. The hotel lists a pool and hot tub as amenities however it is one and the same. It’s okay if you just want to cool off in the pool water or play but not suitable for swimming.
ผผู้เข้าพักHighly recommend staying here if you love animals!! Loved that i could view the animals with no crowd and even feed them. We also visited taman safari prigen which was a short ride away. Staff were friendly and the room was clean. The view around the resort was amazing as it’s elevated and theres mountains around.
The hotel only has a swimming pool in-terms of amentities but the main focus is the animals.
It’s abit confusing but the resort is located inside taman safari prigen. The resort itself has animal enclosures on the resort grounds and allow guests to view the animals up close and at any time. But the feeding and giraffe breakfast/dinner is available with extra charges.
There is a free shuttle/car to take you to taman safari prigen, but the hotel price does not include any taman safari tickets or activities, so those have to be paid for separately.
ผผู้เข้าพักBeautiful resort with great rooms and expansive compounds! Breakfast was super impressive and the service was tip top! We used the spa and swimming pool and they were great! Gym was impressive and so is the Japanese restaurant!
We will be back!
AAncientBackpackAria Gajayana is very well located adjoining a major mall, which is very convenient for dining options. It is a short ride into the centre of town. On the other hand, there is a mosque nearby that starts up at 3.30 and doesn't relent. So if you like sleeping, this might not be the best option.
The rooms are fine, if a bit dated. The shower had extensive mould along the grout lines. I watched the cleaning staff one morning and they did a very thorough job.
Breakfast is extensive. The pool is large and clean.
ผผู้ใช้ไม่ระบุชื่อWe had a really enjoyable stay at Shanaya Resort Malang and would definitely consider staying here again if we return to Malang. The resort is clean, peaceful, and well maintained, making it a very comfortable place for a short getaway. The price is also affordable compared to many other resorts, which makes it great value for money. We love the scenery and vibe too.
The staff were very friendly and welcoming throughout our stay, and breakfast each morning was tasty with a good variety. It’s clear that the team puts in effort to make guests feel comfortable.
There were a couple of things that could be improved. At one point, staff entered our room without permission to take back their iron, which we found a little intrusive. Also, on our checkout day, the shuttle service was very late. However, what impressed us was the way the management handled it. The manager personally came out to apologise and even surprised us with a cake. That thoughtful gesture really showed their sincerity and commitment to good hospitality. Given that it was just after a long weekend holiday, we could understand the delay.
Overall, Shanaya Resort Malang is a lovely, affordable, and comfortable place to stay with genuine staff and good service recovery. Highly recommended for families!
DDidik ArdikoNew hotel building in malang, archipelago chains hotel, great room and breakfast, have netflix, google nest and disney hotstar, complete amenities, water refill, gym… but unfortunately the pool is too small.
ผผู้ใช้ไม่ระบุชื่อNice room, sky deluxe is recently renovated. Love it. I just suggest to the hotel to upgrade their gym, jacuzzi facilities. They are old and rundown. Especially the gym area and the machines.