The hotel was nice and we have stayed at Fairfield Inns before. However, the television was broken and needed to be replaced. There were lines on the display screen in two directions, a spot in the lower left hand corner where the television had been dropped or something hit the screen, and the remote control had a sticky substance on the back of it and had obviously not been cleaned. When my wife used the hair dryer, the plastic on the exterior of the hair dryer had separated and posed a potential hazard. The worst part of our stay was my wife finding a bug in the bed when she was straightening the bed for our departure.
The accommodations were not up to Marriott standards, but the desk clerk received our concerns well and apologized.
There was a sock and used razor on the ground when I just checked in. Otherwise everything was fine. Parking was $16 after tax. It’s behind the hotel. The entrance parking was full when I got there. 2 free drinks 5:30-7pm and breakfast included. Omelette bar was pretty good. Staff generally were very friendly. Pictures are the view from my room.
KKen FoVery nice, good located hotel closeby walmart & co. / try the local pizza company just downstairs right from the entrance. Room was clean, front desk friendly and helpful :-)
ผผู้เข้าพักIn January I rented 2 rooms for this past weekend off of trip.com as a nonrefundable booking so I paid for rooms at time of booking and money was immediately charged to my account. Got to hotel for check in, Sherri(sorry if spelling wrong) asked if I wanted to use card on file and I explained I already paid. She said it was a hold for Incidentals so I said ok. She said the computer wouldn't let her use that credit card so I scanned a different one. I then checked my credit card app to see how much hold for incidentals was and it showed being charged for both rooms for a higher price than what I paid. I asked her about it and she said the second room was unable to charge the original card so it charged to that credit card. I first explained it was all pre paid and showed her where it came out of my account in January and on top of that it also didn't make sense that the hotel amount was higher than what I booked at on trip.com which I also pulled up and showed her. She said that my my fault for ”using a 3rd party” because they cannot guarantee rates booked through them. She said I would have to contact them and I asked if she was saying trip.com was a scam and she said it was possible (even though trip.com is a well known booking site and I've never had a issue before). I explained I only thought the hold was for incidentals as she mentioned and was not expecting almost $300 more to be charged and she said there was nothing that could be done as her manager was not in until Monday and the assistant manager had recently quit and they were not allowed to contact their manager on her days off for any reason. I asked multiple times for her to contact her manager since this was a signifant problem as I had not expected a extra charge for the weekend and because I was from out of state it concerned me no one in charge would be available for another 3 days and by then I woukd be gone. She continued saying she was absolutely not allowed to contact her supervisor under any circumstances. Another coworker with her agreed with her. I will say neither employee was rude, but it is ridiculous there is no one they could call to get help. They said corporate would not be able to be of assistance then either and only thier manager who was not available until Monday and they were not allowed to contact on her days off. Other than that (and the fridge not getting cold until the last day).... the hotel,pool, and breakfast were all very nice.
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ผผู้เข้าพักThe hotel was nice and we have stayed at Fairfield Inns before. However, the television was broken and needed to be replaced. There were lines on the display screen in two directions, a spot in the lower left hand corner where the television had been dropped or something hit the screen, and the remote control had a sticky substance on the back of it and had obviously not been cleaned. When my wife used the hair dryer, the plastic on the exterior of the hair dryer had separated and posed a potential hazard. The worst part of our stay was my wife finding a bug in the bed when she was straightening the bed for our departure.
The accommodations were not up to Marriott standards, but the desk clerk received our concerns well and apologized.
CCheralyn KayThis was a one night stay. We checked into our room and didn’t have any water- no toilet, no shower, no sink. We went back downstairs and let them know and they said it was due to construction and the water would be back on in an hour. It wasn’t, so we went to dinner. Thankfully we finally had water. Not a great way to spend time in a hotel, when half the time we were there, we didn’t have any water to the room. Location was great, but there are other hotels around. They should have told us before booking about the construction.
ผผู้เข้าพักGreat Hotel, 5 stars in all categories. We needed a pet friendly hotel and this Hampton Inn & Suites was just that. Front desk allowed an early check- in when we arrived early from our road trip and put us in a room on a lower level to make it convenient for taking our senior citizen furr ball outside. All day fresh coffee was awesome and the hot breakfasts each day was fantastic. We will definitely stay there again the next time we're in Morgantown.