ผผู้เข้าพักGreat Breakfast and Friendly Staff, but Poor Communication on Facilities
I have mixed feelings about my 3-night stay. While there were some high points, the handling of basic facilities and staff communication led me to give a 3-star rating.
The stay started strong with Jill at check-in, who was incredibly friendly and welcoming. I also really enjoyed the free daily breakfast. it was delicious, and having a machine for freshly ground and brewed coffee was a major plus. The room itself was comfortable, though I did have some technical trouble trying to cast from my phone to the TV.
My main issue was the laundry situation. Upon arrival, I was told the machines were out of order and directed to a local laundromat (a 5-minute drive). Unfortunately, that laundromat was constantly full and a total waste of time.
What frustrated me most was seeing other guests using the hotel’s ”broken” machines. When I called to clarify, the staff member was quite dismissive, insisting there was an ”out of order” sign on the door. I was staying literally next door to the laundry room and can confirm there was no sign there for three days. A handwritten note only appeared the next morning after my complaint. Being told I was wrong when the evidence was right in front of me was very disappointing.
I also noticed that access to the breakfast area seemed uncontrolled. It felt like anyone could walk in off the street and eat, which raised some questions about guest-only security and value.
Overall: A decent place to sleep with a good breakfast, but the management needs to work on honest communication and facility maintenance.
CCafellaThis trip, I wanted to escape the city noise and find somewhere peaceful — somewhere close to nature but still comfortable. And that’s how I ended up at AutoCamp Zion, just about a 20-minute drive from Zion National Park in Utah.
Let me tell you, this is not your average campsite. It’s glamping — glamorous camping at its best! ✨ Everything is beautifully designed and incredibly cozy, from the plush bed and private bathroom to the soft lighting and stylish décor that make you feel like you’re in a boutique resort surrounded by red rocks.
I stayed in one of their signature Airstream Suites, those shiny aluminum trailers that have become AutoCamp’s trademark. When I first stepped inside, I was honestly impressed — it’s minimalist, modern, and warm at the same time. The big window opens up to a stunning view of Utah’s red mountains — a sight that instantly makes you slow down and breathe.
The highlight? Nighttime. 🌌
Each suite comes with its own fire pit. My friend and I sat outside roasting marshmallows, sipping wine, and watching the stars slowly fill the sky. It was quiet, magical, and so peaceful — the kind of night you wish could last forever.
In the morning, we walked to the cozy lobby café, where they offer coffee, granola, and yogurt — simple but perfect. The whole space feels like a little community of travelers who love nature and good design.
If you’ve been dreaming about reconnecting with nature without sacrificing comfort, AutoCamp Zion is the perfect place. 🌿
It’s peaceful, beautiful, and thoughtfully designed to make you feel grounded, inspired, and completely at ease.
JJon GreenerWe drove from Lake Tahoe to Salt Lake, so it was a long day… thankfully the front desk was very accommodating and said they’d hold our reservation until 4:00am, we arrived a little after 1:00am.
The room was adequate, although smelled a little odd (tha A/C?). The continental breakfast was good, but they ran out of waffle mix before my son & I could both get a full waffle. And we were going to hang out at the pool and hot tub until checkout but the pool was closed for cleaning or something… all-in-all a little disappointing, but hard to argue with the $109 pricetag for a family of 4…
AAdlayneThe staff was great and very helpful. The Hotel was really clean, lobby, elevators and rooms all immaculate. It was a great nights sleep and checkout was very simple. I was having problems with my app for this Hotel chain, and the front desk was patient and very helpful. We were able to get it fixed and get points awarded. I will definitely be staying here again.
ผผู้เข้าพักThe check in was appalling. The receptionist must’ve taken classes in ‘couldn’t care’. Shame we interrupted whatever it was that was more important than providing a civil welcome to a couple of guests.
In contrast the breakfast and room cleaning staff were on a different level - brilliant service and friendly.
Sadly it’s the first impression that lasts - and being made to feel as though you’re a total inconvenience when you arrive is utterly crap.
ผผู้เข้าพักOverall, the hotel makes a very nice and clean impression.
However, there are clear weaknesses in the commercial processing. I booked and paid for the room via your platform.
After completing the booking, I received an email asking me to check in online. As part of the check-in process, I provided my credit card details.
Immediately after the online check-in, my credit card was charged with an amount of approx. 180.00 €.
This procedure initially seemed unusual to me, as the room had already been paid for and the hotel already knew my card details.
After checking in at the hotel, a further booking of €162.27 was charged to my card.
I informed the hotel reception about this and they assured me that these two reserved amounts would be released after check-out.
The first reserved amount was released a few days after check-out, but the second was not.
On August 26, 2024, my card was debited with €80.93 and on the same day €80.43 was credited again.
The result is that my card is still charged today, eleven days after check out, with a reservation of approximately $180.00.
I am surprised about such a behavior and have asked the hotel to explain the reasons for the charges on my card.
I have already complained to Wyndham and asked the hotel to ensure that the amount -still reserved on my card- is now quickly released.
ผผู้เข้าพักWhen we first arrived to the hotel we were amazed at the location, you can’t get any closer to the park entrance than this, literally steps away. The check in process was fast and easy. The room and the property itself beautiful and very well maintained, most importantly it was clean. The room was big and had a kitchen which is always nice when traveling with little ones. And they have laundry on site as well. The pool is small but nice and had an amazing view.
The only negatives I have about the hotel is that there is no gym, no room service, and the hospitality could have been better. I was considering staying another night and there was rooms available but decided to check out after all, I called and asked for a late check out and the receptionist rudely denied our request stating they didn’t have enough housekeepers and therefore could not accommodate late check out, Not even an hour. If they were not sold out and had lots of rooms to clean, why wouldn’t late check out be allowed? When I did check out it was fast and easy but they did not seem to appreciate our business. Only stating you will get an email receipt. No “thank you for staying with us and we hope you return”. None the less, if we return to visit Zion, which I am sure we will, we will definitely stay here again.