KKateI only speak English and the family were so patient in using translation apps. They were very kind in picking me up from the bus station (arranged by previous hotel) , had a fabulous hot shower and got a delicious dinner. Up early and with a lift to the caves had a lovely quiet visit. So kind, very much appreciated. Only slight difficulty for me was the firm bed, but I was able to make it work using a spare quilt as padding. Would stay again.
JJessica MellicaUnfortunately my experience wasn't good. Hot water didn't work, it was only warm. I did it in the afternoon anyway but ny boyfriend waited untill 11pm.
Elettronic key of our room never worked. We always had to call someone to open our room.
About water problem they said there was an issue in all the hotel and they can fix it the next morning.
We could not find a standard queen bed room, they have queen room just very expensive and for cheaper price they have only twin rooms.
We paied a full amount for the night we staied but we didn't have full 100% service we should receive from the booking. They suggest us a refund to change hotel but it was so late and we are travelling with bicycles, after a ride of 150km we were too tired to move in another location during the dark at 10pm. We just needed a hot shower and a bed to sleep.
Finally we received a 100 cny caution back, and the next morning ladies at reception gave us 6 small bottle of water to apologize.
I'm really upset about nobody advise us about water issue during check in, so there was still time to move in another accomodation, especially for elettronic key, I can't understand why it's never worked. Be carefull for next booking about rooms at 5th level. I don't know if it's a problem only for foreign people or for everyone. Room price list are very expensive so, I think they have not a bad service.
Unfortunately it's the first time during my 32 years happened this, especially during my 27 days in China, all the issue where always well reserved. This time my experience was really stressful, I don't feel like to recommended it and I hope never happen again to other travelers.
Thank you anyway.
ผผู้เข้าพักThis is my first visit to this hotel, and I must say the facilities and staff attitude are quite good. However, there are a few minor inconveniences:
1. After a long day of walking, if I want to soak my feet, I have to carry a heavy wooden bucket to the bathroom to fill it with water, which is inconvenient and risks straining my back. It would be more practical if a hot water kettle was provided in advance .
2. The room has limited wardrobe space, requiring clothes to be stacked on top of each other, and there are not enough hangers, which can be inconvenient at times .
3. The room does not provide ear-hook coffee; instead, only three-in-one coffee is available, which I’m not very accustomed to drinking .
KKeng TWe stayed at the hotel in late 2025.3 Everything exceeded our expectations. When I book, it seems the location outside the city is a drawback of this hotel, which is compensated by a free pickup. But for a sightseeing trip in ZhangYe and with services the hotel has to offer, the location doesn't matter at all. Not to mention that the hotel's car+driver offer is quite competitive compared to what we have pre-booked. ###Room###: The room was spacious with comfortable beds and lots of amenities. WiFi speed is decent. There is also a public washing & drying machine, where the maid offered to wash our clothes. ###Restaurant###: The breakfast was plenty. The dinner offer a wide variety of local and standard dishes at an accpetable price. We got a free decent late night snack/dessert (with milk for children) delivered to the room at night. ###Staff###: The staff was very attentive. It started with the driver waiting at the train staion exit. Then we were greeted at the hotel by a staff with a good command of English. The staff has good knowledge of sightseeing spots in ZY. At dinner, the staffs made their best to help us understand the menu, patiently expained the food choices, as well as help estimate how much food we should order. (We are traveling with 2 children.) When we arrive back at the hotel in the evening, they enthusiasticly offered to help carry our stuffs. Tips are not expected nor accepted. If I have to comment, a moisturizing lotion and extra blankets in the room would help when the weather is cold. This hotel will definitely be my first choice if we ever come to Zhangye again.
ผผู้เข้าพักDon't let the facade of this hotel fool you. While the frontage is a 4-floor building, majority of the hotel rooms are located at a much taller building behind the frontage.
The reception has a free coffee machine for guest, which is a rarity for Chinese hotels (especially if not 5-stars). I wish the reception was more brightly lit.
There is a Halal restaurant next to the hotel, so if you must eat Halal food, this hotel is perfectly located.
The room has adequate space for 2 person to put 2 big luggage, with plenty space to hang the winter clothing. The insulation is good, heater is warm, water pressure is strong with sufficient hot water when you need it. There's one odd thing about the heating in this hotel. The floor is heated, which is good prima facie, but the guest cannot control the temperature. So if the window is closed when you sleep at night, the heated floor ended up radiating heat all over the room to the point it feels like a 30C charcoal sauna when you wake up in the morning.
One special mention must be made about the breakfast. The dining area looks relatively spartan but the dishes would surprise you. It serves Salmon, Fish Eggs and one Cantonese delicacy ”Buddha Jumping Over the Wall”, which was a total surprise as we didn't expect a Cantonese dish to be served here so far in the northwest of China. I appropriated 2 bowls of Buddha Dish for one morning, enough said. I would absolutely come here for breakfast again. If the hotel could fix the control for the floor heating, that would be great !