Overall it was wonderful meeting people like Moataz Mersal - he was always very quick in welcoming my wife n I to the Nakheel restaurant. Great food great service - thumbs up! Then there was Raghad (guest services) who gave timely and sound advice to my wife regarding safety n metro directions to National Museum etc. Need to mention Montaser n Ahmed as well! Such attentive staff at the bar & gym! 👍
On the other hand, the housekeeping team needs re-training. Everyday (for four days three nights) they forgot to replenish items in the room! We had to keep calling them! 👎
We have visited Riyadh for business reasons and we enjoyed our stay at this hotel! I recommend everyone who is planning their trip to Riyadh to choose this hotel
I stayed 3 nights in a King standard and had their breakfast buffet - both room and food was very good. The staff were exceptional - friendly, polite and quick to make sure my stay was enjoyable. The business lounge was a great place to do some work. And I was very happy to use their gym which was available for both women and men all times. Their lobby lounge was also a nice space to relax. They hosted a cultural event for the Founder’s Day holiday which was nice to feel like we were part of the celebration. The neighbourhood also had many options for good eating. I would stay here again if I come back to Riyadh.
Everything that you want from a hotel - clean rooms (spacious and quite - cannot hear neighbours or the highway infront of the house), good service (after two days the staff made me omelette without me even asking for it) and perfect location (central and 2-3mins walking distance from Al Mourabba metro and Lulu hypermarket). If - like me - you can’t go a day without exercise, the gym offers the basic equipment, too. Recommend you book with breakfast - it’s buffet and has sufficient choice.
ผผู้เข้าพักOur stay was truly exceptional, and it was without a doubt one of the best hotel experiences we have ever had. We were incredibly touched by the effort Jaybie, Kim, and Kelvin put into making our special day so memorable. The surprise prepared was the absolute highlight of our trip, and we are so grateful for the impeccable service and genuine warmth.
SShatha Al-HmoudThe hotel was super and amazing, I was there because I was attending a sports even in Riyadh Arena, and it was 10 minutes walking distance from the location. It was also walking distance from Granada Mall, which was good enough for shopping all your needs.
The room was spacious, you will be amazed by the space considering it is a 4 stars hotel. The bathroom was super clean and well equipped with your necessities. I had iron, bath robe, extra pillows, extra bed covers, all in the room ready to use, without the need to request from the hotel.
The employees were helpful and their service was superb.
The breakfast was decent, small but it had all the varieties. The breakfast area was extra super cold, but this is a personal preference as some people like it that way...
An extra note that their check out is at 2.00 p.m. which actually amazed me, since all hotels checks you out at 12 pm.
I would definitely stay again there. Thank you
ผผู้เข้าพักI stayed 3 nights in a King standard and had their breakfast buffet - both room and food was very good. The staff were exceptional - friendly, polite and quick to make sure my stay was enjoyable. The business lounge was a great place to do some work. And I was very happy to use their gym which was available for both women and men all times. Their lobby lounge was also a nice space to relax. They hosted a cultural event for the Founder’s Day holiday which was nice to feel like we were part of the celebration. The neighbourhood also had many options for good eating. I would stay here again if I come back to Riyadh.
ผผู้เข้าพักHad fun because they have a lot of things going on for eid. Hope they'll train the guard to assist guess to speak english, at least ask if we are guess so they can allow us to park inside because we were asked to park outside because of miscommunication. Outdoor pool hours is bad. Until 5:30 only when it just started to cool down. Location is far from city center but food delivery reaches. Dunkin donut by the lobby also helps.
WWansonReceptionists are the face of the hotel but they aren’t too friendly and slow
Only one receptionist when we check in and out so it took forever for us to check out
The coffee in the room is chargeable
The room service is reasonable priced
Gym and massage is male and female separated
Gym isn’t too welcoming many locals walking in and out for hang out or charging
It became weird for me to gym at the gym
We booked this hotel and thought we could walk to the mall across the hotel
But we found no way a pedestrian could access to the mall so you need to call a taxi or uber anyway to get there
AAnwar AOverall it was wonderful meeting people like Moataz Mersal - he was always very quick in welcoming my wife n I to the Nakheel restaurant. Great food great service - thumbs up! Then there was Raghad (guest services) who gave timely and sound advice to my wife regarding safety n metro directions to National Museum etc. Need to mention Montaser n Ahmed as well! Such attentive staff at the bar & gym! 👍
On the other hand, the housekeeping team needs re-training. Everyday (for four days three nights) they forgot to replenish items in the room! We had to keep calling them! 👎