The check-in was easy and the attendant was very pleasant. The room was clean, however the hallways, stairways and elevator appeared to not have been vacuumed for a few days. Being beachfront, having hallways and stairways that are carpeted, or the rooms for that matter, is not a good idea. Even though the room was clean, you could feel the dampness in the carpet. Not a pleasant feeling.
The hotel is close to the airport, so the noice from flights can be bothersome for someone who is light sleeper like my husband. Also, I did not know that if i book through trip.com, i don’t get to enjoy my hilton honors benefits, which is surprising. I do generally book through agency for business travel and this is never a problem
Our second stay in College Park and at The Hotel at UMD - great service and friendly and helpful staff, a great place to stay when exploring DC and within easy reach of the Metro
The service was great! The hotel was well maintained-inside and outside. Our room was super clean and comfortable and we had sufficient washcloths & towels and the water was nice and hot! The view from the balcony was a lovely addition. I enjoyed the complimentary tea and coffee too. My husband and I have already decided that will stay stay there on our next visit.
ดีมาก
98 รีวิว
8.9/10
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฿ 3,043
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ดูทั้งหมด
6,2/10
ผผู้เข้าพักIt was clean. We slept well. Service was nice however amenities were disappointing. I chose based on photos but the pool was full of green goo and there was no pool table as pictured! Breakfast was good except no eggs and you had to ask for a yogurt! When asking for a second we were told, “no mas”!
MmaseodaLocation might seem bit far from downtown of washington dc but its worth it. Near by there is so much to do. Parks, big malls etc. Hotel was nicer than i thought. I liked the breakfast buffet. Clean and better.
ผผู้เข้าพักTook the wife out of state for our 10 year anniversary. She was so excited to be staying at an Aloft again as we have in the past! We got into the room, my Flowers were there, which was great. We adjusted the AC to our comfort likings and 4 hours later after being at the beach, the temperature in the room was 78.
Called the front desk, they said there isn't anything they could do. Maintenance checked the panel and all is fine but our room was above the indoor pool. The pool room was found to be 80+ degrees but no one agreed to trying to lower the temperature of the pool room. Instead they suggested we open the balcony door and give us a box fan.
The outdoor temps were in the upper 80s low 90s. There was a hint of a breeze but when the box fan was dropped off, we came back from dinner and it was tolerable with the door closed. No check up from management, the staff was quite short with our concerns and requests.
Overall the stay was amazing but disappointing
TThais Caroline Coelho capuchoI made a reservation for a week, but unfortunately had a problem at the airport and couldn't check in on the scheduled day. I called before my arrival requesting a change of dates by email and phone. The attendants showed no interest and hung up on me without offering any solution. I asked for a refund, they ripped me off and started denying contact requests from Trip.com. Furthermore, while I was staying at the hotel, the manager instructed me to cancel the reservations through the app for a refund and discount. When I cancelled and paid in cash, the manager continued to ignore the *********** acceptance request for the refund. I fell victim to a scam by the management of this $500 hotel. So my warning is to look for another hotel, because their policy is not honest with guests.
ผผู้เข้าพักThe room was very nice. When I checked in I asked about parking. They said I could go around the corner and park, it is connected to the hotel, and it would cost $29 for the night. When I left the hotel and tried to get out of the parking lot, the cost is $69! I drove around to ask about this problem, the girl at the front desk had no idea. She took my email address and said the manager would contact me when he arrived. It has been 24 hours and I have not heard from the manager. Obviously I’m not very important to this hotel so I will never stay there again. They lied to me when I checked in and then never responded to my complaint. I would have booked a different hotel if I knew I was going to be charged $69 parking for one night! Stay somewhere else.