It was amazing visit where everybody at the resort was friendly and accommodated all our needs. Very clean and peaceful to surroundings, wonderful safari and the food were simply delicious thank you for a lovely stay.
Unfortunately staff was not helpful, porters just steer at us , i was traveling with elder people and they did not help us with the luggage, refused to walk 5 car to get the luggage I informed the front desk and still they did nothing, overall activities were good and well organized , safari and balloon. Unforgettable experience, breakfast buffet was average to the price paid , beautiful location and very convenient. Hopefully management train staff in hospitality to a better standard .
The staff were great and very helpful although do seem to be constantly training new recruits.
Generally you feel relaxed. Food isn't great but its not bad either.
It is the best hotel in the town but does not feel like a top class Protea. More like a corporate driven entity rather than a unique experience - quite impersonal.
ผผู้เข้าพักA very nice location with few issues to sort out..the service is really bad...Our complaints were not entertained one bit..only one shower head was working...we had to take turns to shower....the kitchen windows did not have blinds or curtain and one could see it was taken out few days ago...we were not given the arm bands to access the water park only when we returned to reception the lady told us she forgot...the food at the restaurant takes more than an hour to make...no apology or anything was offered after a long wait both at dinner and breakfast....had to go to reception to borrow the iron after numerous calls without success..the unit does not have numbers which took us a lot of time locating our room...overall service is a nightmare in such a nice resort...
The water park is the best ever...we enjoyed the slides and the warm pool...besides the service I would definitely go back...
Ttetelotee mabiletsaThe resort is situated in a quiet area, offering a peaceful retreat. It was clean, and the host was kind enough to allow us an early check-in. One of the highlights was the on-site restaurant—perfect for when you don’t feel like heading out. I’d highly recommend trying it.
The chalets were spacious, providing plenty of room for everyone. The kids had their own beds, which was a big plus. However, I was disappointed that they didn’t provide basic essentials like water, tea, coffee, or sugar in the rooms—that was definitely a downside.
On the bright side, you can enjoy a braai right outside your chalet and take a short walk to the waterpark for a refreshing dip. The presence of security guards also added to our sense of safety, making our stay even more comfortable.
NnealoverseasThe staff were great and very helpful although do seem to be constantly training new recruits.
Generally you feel relaxed. Food isn't great but its not bad either.
It is the best hotel in the town but does not feel like a top class Protea. More like a corporate driven entity rather than a unique experience - quite impersonal.
ผผู้เข้าพักWe loved our stay at Ukutula, staff were very welcoming, room was comfortable, outdoor pool/gardens were great. We had dinner whilst there and food and service was excellent. Guides are very informative and the animal interactions were amazing. We will definitely visit again in the near future.
GGoitse MajeThe hotel staff were very friendly, the place is quiet and not too busy. I enjoyed the swimming pool, but it can do with a little bit of cleaning by removing insects and leaves that keep floating around. I enjoyed my stay and willing to go back ❤️
MMIB MSIt was amazing visit where everybody at the resort was friendly and accommodated all our needs. Very clean and peaceful to surroundings, wonderful safari and the food were simply delicious thank you for a lovely stay.