Everything was fine except for the behavior of one employee at the reception—a lady, though I don’t want to mention her name. Also, in the room, there’s only one bottle of water provided, even if there are two guests. And if we ask for another bottle, they say we have to buy it. We’re paying £87 per night just for an overnight stay, and yet there are no additional services—not even complimentary water.
Great location. A very nice spa. The hotel room is unfortunately quite old, the shower was cold, the bed was uncomfortable and the walls are very thin making it hard to sleep.
A really well situated hotel, near to the brewery Quarter which has lots of food options for dinner or lunch. An excellent breakfast, and great coffee food was fresh and plentiful on the buffet. Staff are friendly and keen to help allowed us to store our bags when we arrived, until our rooms were ready. I was provided with a sewing kit on request request and additional tea and coffee available for our rooms. There was also a self service option at breakfast enabling guests to have breakfast to go transportable cups and bags were provided.
Had a great time staying in this hotel this was in fact our second time here! We did have to make the child’s bed up ourselves as it wasn’t ready but reception was quick to help, apologised and this was a very small inconvenience and did not have any impact on our stay.
Disappointing Room Size
The hotel room I received didn’t match the specifications promised during booking. Advertised as a 26 sqm King-sized space, the room I walked into was significantly smaller (around 20 sqm) —cramped and difficult to navigate, with barely any space for luggage or comfortable movement.
Initially, the service agent insisted all rooms were the same size and claimed I’d been upgraded to a Queen-sized room. They also told me no alternative rooms were available due to full booking.
After nearly an hour of late-night discussion with the on-duty manager—around 11pm—I was finally offered a room that was noticeably more spacious and aligned with my expectations.
This experience highlights the importance of honest and accurate descriptions in hotel listings. I hope future guests won’t have to deal with the same confusion and inconvenience.
Lovely hotel!
Slightly ”disappointed” by the dinner service. We arrived at 6:30pm, ordered our meals swiftly with the waitress. Our dinner did not come until after 8:30pm. It was very busy to be fair.
ผผู้เข้าพักGreat location. A very nice spa. The hotel room is unfortunately quite old, the shower was cold, the bed was uncomfortable and the walls are very thin making it hard to sleep.
ผผู้เข้าพักDisappointing Room Size
The hotel room I received didn’t match the specifications promised during booking. Advertised as a 26 sqm King-sized space, the room I walked into was significantly smaller (around 20 sqm) —cramped and difficult to navigate, with barely any space for luggage or comfortable movement.
Initially, the service agent insisted all rooms were the same size and claimed I’d been upgraded to a Queen-sized room. They also told me no alternative rooms were available due to full booking.
After nearly an hour of late-night discussion with the on-duty manager—around 11pm—I was finally offered a room that was noticeably more spacious and aligned with my expectations.
This experience highlights the importance of honest and accurate descriptions in hotel listings. I hope future guests won’t have to deal with the same confusion and inconvenience.
ผผู้เข้าพักEveryone , the receptionist, the staff included very polite and helpful. I enjoyed the bar and food . The rooms are comfortable . They have a pool and spa. I just didn’t get to go It looked inviting., there are towns and parks an Uber away . There is also a small path around Hotel to take a short walk .
ผผู้เข้าพักHad a great time staying in this hotel this was in fact our second time here! We did have to make the child’s bed up ourselves as it wasn’t ready but reception was quick to help, apologised and this was a very small inconvenience and did not have any impact on our stay.