โพสต์เมื่อ 31 ธ.ค. 2025
anony_mous
Hotel overall facilities are dated but functional. Room noise insulation is poor. My room is located next to the lift, I can hear every guest exiting/entering the lift, not to mention traffic outside the hotel. Breakfast is decent. Overall great location, close proximity to Amman citadel.
One major incident I experienced: My reservation is on 29/12-30/12. I arrived at the hotel around 9pm, after a five-hour drive in adverse weather, only to be told by Laith the front desk manager there was no record of my reservation and requested me to contact Trip.com to resolve. He showed me a different booking with my name made by Trip supplier Travco on 29/11-30/11. This is an obvious typo by Travco. The email communication is between Travco and Hotel Toledo. Shouldn’t the front desk contact Travco directly to resolve the issue instead of asking the customer to contact Trip?
I understand the work flow is customer > Trip > Travco > Hotel Toledo. Asking the customer to contact Trip is going in circles and not the most efficient since mistake is by supplier Travco.
Initially, Laith refused to accept it’s a typo and insisted the person with the same name as me has checked in on 29/11-30/11. Despite the circumstances and the obvious inconvenience, Laith chose to rigidly hide behind hotel policy, I was not allowed to check in unless I pay a deposit of 60 JD. I refused as I had already fully paid for the room.
I was kept waiting at the reception for 1.5 hours while Laith reviewed the issue, which was eventually confirmed to be a typo made by the third-party agent Travco. Also Laith confirmed that 29/11-30/11 was a no show. An hour ago he mentioned the person has checked in on the above date was a lie.
The mounting frustration was too much for me to bear. Yes, I raised my voice and created a scene. I mentioned from the start and repeated 5 times it’s a typo by Travco. Laith took 1.5 hour to accept. The final straw is audible verbal profanity from Laith himself (To Laith: I did not audibly mention profanity, it was up to what you interpret from my mouth). Laith threaten to call the police, citing I was creating a scene in the hotel.
This behavior was unprofessional, unnecessarily confrontational, and unacceptable in a hospitality setting. It demonstrated a total lack of customer care. This is not a government office, Laith could have taken a softer approach to allow the guest to check in, while he proactively resolve with Travco, not asking guest to call Travco! Not debating about typo with guest!
My reservation was fully paid and non-refundable, yet I was left standing at the reception for 1.5 hours due to errors made by Travco and decisions taken by Laith. The situation was mishandled from start to finish, and my frustration was a result of being forced to endure an unnecessary and avoidable ordeal.
This was hospitality at its worst.
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ราคาต่อคืนเริ่มต้น:€ 49
โพสต์เมื่อ 2 ม.ค. 2026
Callum T
An overall enjoyable stay at the Ritz-Carlton Amman, but there’s certainly room for improvement.
Pros:
- Rooms are enormous, and incredibly comfortable, with a good modern TV that allows streaming from your phone and a lovely rain shower. This really is the major highlight.
- Legend’s bar is very fun. Cocktails may be a bit lacklustre, but the massive screens, live music, and golf and racing simulators more than make it a great bar.
- The Lebanese restaurant was delicious, and definitely a great choice for dinner.
- Breakfast when available is very solid but not amazing (see the cons for more info).
- Hotel location is far from downtown, but next to all the other major hotels with good access to restaurants.
- Staff are courteous and helpful for the most part.
Cons:
- The breakfast restaurant is far too small for the size of the hotel. I had breakfast paid for, but missed it twice due to the restaurant being full. This really needs to be amended because the hotel itself was not even full. If you cannot attend the capacity of your hotel, this is a deep issue. Breakfast was solid, but still it was small compared to other 5 star establishments.
- New Year’s Eve was due to be the highlight of our stay, but we were left massively underwhelmed. We booked a table at Roberto’s, but despite being seated by 22:20, it took until 23:00 to get our appetisers, and we had not even had our main courses by the time the New Year came. This is unacceptable.
- A small but necessary point, in general the cleaning was fine, but one day we returned to the hotel at 16:40 to find we still had not had our room made up. We had to request this. I expect far more from a 5 star establishment, and the fact that I’m not sure we would have received a cleaning without our request is concerning.
Overall, I’m happy with my stay. I still think the Ritz-Carlton Amman is probably the best hotel choice in Amman, but it leaves a lot to be desired. My review and rating reflects how I feel based on competing hotels in the area.
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ราคาต่อคืนเริ่มต้น:€ 302
โพสต์เมื่อ 6 พ.ย. 2025
ผู้เข้าพัก
Great location, but well below Hilton standards
I stayed at Hilton Amman for two nights with my friend, and while the hotel has potential, the overall experience fell short of what I expect from the Hilton brand.
Location:
The property is in a nice, more upscale area of Amman — convenient and pleasant, with several hotels around. The check-in process was smooth even though we arrived very late (around 2 AM), which I appreciated.
Room & Amenities:
Unfortunately, the in-room experience was disappointing. Upon arrival, we realized there were no toothbrushes provided — something quite basic for a five-star hotel. We called to request them, and it took a long time before they arrived. When they finally did, only one toothbrush was brought, even though we clearly asked for two. It may seem minor, but after a long day of travel and checking in so late, it was inconvenient and left a poor first impression.
The Wi-Fi connection was extremely weak throughout the stay — to the point that we couldn’t rely on it and had to use our mobile data instead. One of the power sockets near the TV wasn’t working, and the doors and fittings looked quite old and worn, giving the room a tired appearance that doesn’t reflect Hilton’s usual standard.
Overall impression:
Hilton is known for consistency, comfort, and attention to detail — qualities I unfortunately didn’t experience here. The location is a plus, but when basic amenities, Wi-Fi, and room maintenance are overlooked, it affects the entire stay.
Would I stay again? Probably not. I would consider trying another Hilton brand in Amman, such as Signia or DoubleTree, or perhaps explore another hotel altogether.
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ราคาต่อคืนเริ่มต้น:€ 123
โพสต์เมื่อ 15 พ.ค. 2025|ห้องคลาสสิค เตียงคิงไซส์
MR101Great stay with excellent service I recently stayed at the Mövenpick Hotel Amman and was thoroughly impressed with the level of service and overall experience. From the moment I arrived, the staff were welcoming, attentive and always ready to help with a smile. The reception team were efficient at both check-in and check-out, making the whole process smooth and hassle-free.
The room was well-appointed, clean and comfortable, offering a great blend of modern amenities and a relaxing ambience. I particularly appreciated the quality of the bedding, which ensured a restful night's sleep. The housekeeping team did an exceptional job of maintaining the room throughout my stay.
Dining at the hotel was also a pleasant experience. The breakfast buffet offered a wide selection of international and local dishes, all freshly prepared and beautifully presented. The restaurant staff were courteous and attentive, making the dining experience even more enjoyable.
The hotel's location is another strong point - convenient for both business and leisure travellers. In addition, the facilities, including the fitness centre and swimming pool, were well maintained and added to the overall positive experience.
Overall, the Mövenpick Hotel Amman is an excellent choice for anyone visiting the city. With its exceptional service, comfortable accommodation and convenient location, it certainly lives up to the Mövenpick standard. I would be happy to stay here again and recommend it to others.
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:€ 107
โพสต์เมื่อ 14 ธ.ค. 2025|ห้องพักมาตรฐาน 1 เตียงคิงไซส์
Chia Li ShanVery nice hotel in Amman city centre. Very convenient. The service and everything was perfect. So happen there is a Christmas party on that night and we are invited to joined the party. Wine and bites. Perfect!
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:€ 157
โพสต์เมื่อ 20 ก.ย. 2025|ห้องสตูดิโอพร้อมเตียงคู่ 2 เตียงและระเบียง
ผู้เข้าพัก🍪 “ยินดีต้อนรับและสะดวกสบายที่ DoubleTree by Hilton Amman” 🏨
ฉันพักที่ DoubleTree by Hilton Amman ตั้งแต่วันพุธถึงวันพฤหัสบดี และมันเป็นประสบการณ์ที่สั้นแต่น่าพอใจจริงๆ
ตั้งแต่เช็คอิน พนักงานทําให้ฉันรู้สึกยินดีด้วยคุกกี้ช็อกโกแลตชิปอุ่นๆ อันเป็นเอกลักษณ์ของพวกเขา 🍪 - สัมผัสที่เรียบง่าย แต่มันทําให้ฉันรู้สึกอบอุ่น
🛏️ ห้องพักกว้างขวาง สะอาด และสะดวกสบายมาก มีทุกสิ่งที่ฉันต้องการสําหรับการเข้าพักที่ผ่อนคลาย เตียงนอนสบายเป็นพิเศษหลังจากวันที่ยาวนาน และบรรยากาศโดยรวมก็เงียบสงบ
🍽️ ฉันมีโอกาสได้ลองบุฟเฟ่ต์อาหารเช้าซึ่งมีให้เลือกหลากหลายทั้งในท้องถิ่นและต่างประเทศ สด รสชาติ และมีตัวเลือกมากมายที่จะเริ่มต้นวันใหม่
📍 ทําเลที่ตั้งสะดวก ใกล้ร้านอาหาร ร้านค้า และฐานที่ดีในการสํารวจอัมมาน
ที่สําคัญการต้อนรับของพนักงานโดดเด่น ทุกคนที่ฉันโต้ตอบเป็นมิตร เอาใจใส่ และทําให้แน่ใจว่าการเข้าพักระยะสั้นของฉันสนุกมาก
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🌟 ไฮไลท์:
• คุกกี้อุ่นลายเซ็นเมื่อเช็คอิน🍪
• ห้องพักสะอาด กว้างขวาง และสะดวกสบาย 🛌
• บุฟเฟ่ต์อาหารเช้าแสนอร่อยหลากหลาย 🍳
• พนักงานที่เป็นมิตรและเป็นมืออาชีพ 🤝
• ทําเลใจกลางเมืองสะดวก 📍
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โดยรวมแล้ว DoubleTree by Hilton Amman ทําให้การเข้าพักอย่างรวดเร็วของฉันในเมืองนั้นสะดวกสบายและเป็นกันเองมาก ฉันจะกลับมาอีกแน่นอนในครั้งหน้า!
#DoubleTreeAmman #HiltonHospitality #AmmanStay
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ราคาต่อคืนเริ่มต้น:€ 117
โพสต์เมื่อ 11 มี.ค. 2026
Koniukhova8
Уютный отель,чистый хороший номер .европейский вид завтрака , так же есть что то из местной кухни,повар сделает вам омлет по вашим предпочтениям .доброжелательный персонал . Всё понравилось . Расположение не сильно имело значение ,так как всего два дня были в отеле ,перед полётом домой.
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:€ 57
โพสต์เมื่อ 28 ก.ย. 2022
Alshammri
โรงแรมสวยและสะอาด พนักงานทุกคนเป็นมิตรและสุภาพ พวกเขาทําให้การเข้าพักทั้งหมดพิเศษเป็นพิเศษ ฉันจะกลับมาอีกแน่นอน
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:€ 40
โพสต์เมื่อ 2 ม.ค. 2026
teachutube1
My recent stay at Opal Hotel in Amman was delightful and truly lived up to its positive reputation. The hotel was impeccably clean and well-maintained, providing a welcoming atmosphere for guests. Its convenient location, only a short distance from the airport, makes it an ideal choice for both solo travelers and families alike. I appreciated the accessibility to local attractions, which made exploring the area hassle-free. The staff were friendly and accommodating, enhancing the overall experience with their attentive service.
One of the standout features of my stay was the breakfast, which exceeded my expectations with its diverse and delicious options. From fresh fruits to traditional dishes, there was something for everyone to enjoy. Although my visit was brief—only one day—I was thoroughly impressed by the quality and service offered at Opal Hotel, and I would not hesitate to stay there again in the future. It’s a great choice for anyone visiting Amman, and I highly recommend it to fellow travelers seeking comfort and convenience.
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ราคาต่อคืนเริ่มต้น:€ 86
โพสต์เมื่อ 9 ธ.ค. 2025
ผู้ใช้ไม่ระบุชื่อ
โรงแรมแห่งเดียวใกล้สนามบินอันมันมีราคาแพงกว่าและราคาไม่สูง มีรถบัสฟรีไปและกลับจากสนามบิน มิฉะนั้น คุณต้อง 35JOD เที่ยวเดียว และอาหารเช้าก็ธรรมดา เหมาะสําหรับเพื่อนที่มีเวลาต่อเครื่องนาน
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:€ 111