One of the nicer hotels we have stayed at this trip. The room was especially nice and very reasonable. They even had cute little robots bring your tea to your room. Staff was really nice and helpful. If we are back in Lanzhou will definitely stay there again.
I had an absolutely wonderful stay. This hotel is very accommodating to foreign travelers. They did their best to communicate with our family to make sure they were happy and comfortable. The rooms are amazing and full of amenities. They have a restaurant downstairs and serve a large delicious breakfast each morning. They also have a movie subscription service with a nice selection of English movies as well. Fully enjoyed my stay and will definitely be staying again in the future.
ผผู้เข้าพักI had an absolutely wonderful stay. This hotel is very accommodating to foreign travelers. They did their best to communicate with our family to make sure they were happy and comfortable. The rooms are amazing and full of amenities. They have a restaurant downstairs and serve a large delicious breakfast each morning. They also have a movie subscription service with a nice selection of English movies as well. Fully enjoyed my stay and will definitely be staying again in the future.
ผผู้เข้าพักWe were not impressed, especially for the price. We've stayed at hotels that are similarly priced and expected much better.
To be fair, the hotel itself is beautiful. The architecture, the room interiors, and the breakfast and drinks to get were all very nice.
However, the problems started at arrival. We were told the afternoon tea was cancelled and the restaurant was fully booked because of an event. No one told us this in advance, which was very disappointing.
The check-in was disorganized. The receptionist (who was also the manager) turned away to help someone else while I was still talking to her. She didn't give us our room keys, saying the bell boy would open the door. But when we got to the room, the bell boy had to walk all the way back to get the keys. The bell boys were actually very friendly and helpful—the only good part.
To make things stranger, the female manager called me a few hours after we checked out. She asked how the event affected our stay. I was busy and rushing around, and the call worried me—I thought I had left something behind. Asking for our opinion after we left was too late. They should have asked us during our stay, or better yet, informed us before we even arrived.
So, while the place is beautiful, the poor communication and service ruined the experience. We wouldn't stay here again for the price.
SStan DruckerOne of the nicer hotels we have stayed at this trip. The room was especially nice and very reasonable. They even had cute little robots bring your tea to your room. Staff was really nice and helpful. If we are back in Lanzhou will definitely stay there again.