Nice relaxing place, beautiful garden. Only issue I had no water available at night. Vending machine cash only. Rest of hotel card only. Reception staff were not helpful. Could not offer a glass of water. Disappointed.
Exceptional service for a half board stay on weekday that offered a tasty 3-course dinner and breakfast in such a premium hotel with pool, gym room, steam room and sauna! Definitely worth to come again and again!
Came a long way to stay for couple of days for a wedding. Big reunion w some friends from around the globe.
Pros:
Hotel is at the great location. Lots of food option at Touchwood Mall opposite the hotel. Hotel food are quite reasonable too.
Staffs at the lounge & breakfast are Fantastic. They are friendly and helpful.
Rooms are spacious and bed are comfy.
Cons:
Reception should be better. We were attended by Josh during check in and he is not friendly and helpful when few enquiry asked.
A friend of mine (a couple) was assigned to a room which AC wasn’t working. And when asked for a room changed, he said its not available. He mentioned that it was an ongoing problem and offered them a fan instead. How is that possible they are still selling a dysfunctional room to a guest when they know its an issue! But if they want an upgrade, they can but they have to pay £13!! I think its bizarre!
My friends was stucked to the same room till the end of her stay w a FAN!
Overall I am happy with the stay but i need to rant about the room assignment. Its common sense.
I have stayed at this hotel many times and always enjoy my stay. Great facilities nice pool and spa which hardly any Birmingham hotels have. the bar is also really nice. Breakfast at the Hyatt is always a treat 😄
However some areas of the hotel do seem to be getting a bit tired and need an update considering the room cost.
This hotel was perfect for an overnight stay fir work the bed was extremely comfortable room
Very bright and clean reception was lovely the lady on night shift very chatty and welcoming
Breakfast was perfect nice spaces and food choice of food fully recommend this hotel and credit to the manager
I’ve been in this hotel for like 4-5 times, i would recommend, It’s quiet, comfy, the rooms are clean…however there’s been times where i asked to change rooms since the heating wasn’t working and cause one room had a slight broken window and this was during January…would’ve froze to death. There’s rooms with a large bed.. and other rooms have like the standard double size bed. I give this like 4/5.
JJeff & LynLovely overnight stay.
Hotel was really busy with a large party but the staff looked after us really well.
Not a reflection on the hotel but they booked a taxi to pick us up and the taxi firm were totally useless. Having waited twenty minutes past the scheduled time, we called an Uber which was there in five minutes.
Overall, this is a great hotel which we have stayed at previously and will do so again.
ผผู้เข้าพักThis hotel was perfect for an overnight stay fir work the bed was extremely comfortable room
Very bright and clean reception was lovely the lady on night shift very chatty and welcoming
Breakfast was perfect nice spaces and food choice of food fully recommend this hotel and credit to the manager
ผผู้เข้าพักI have stayed at this hotel many times and always enjoy my stay. Great facilities nice pool and spa which hardly any Birmingham hotels have. the bar is also really nice. Breakfast at the Hyatt is always a treat 😄
However some areas of the hotel do seem to be getting a bit tired and need an update considering the room cost.
ผผู้เข้าพักIt was a very nice and modern hotel with a large room and comfortable bed. The use of the spa was complimentary with the room and we were very impressed. There is a bar and restaurant onsite and although service at times was slow (but it was busy) the food was delicious and reasonably priced. My only downside was that there was no hairdryer but other than that all that was provided was very good.
EEna BCame a long way to stay for couple of days for a wedding. Big reunion w some friends from around the globe.
Pros:
Hotel is at the great location. Lots of food option at Touchwood Mall opposite the hotel. Hotel food are quite reasonable too.
Staffs at the lounge & breakfast are Fantastic. They are friendly and helpful.
Rooms are spacious and bed are comfy.
Cons:
Reception should be better. We were attended by Josh during check in and he is not friendly and helpful when few enquiry asked.
A friend of mine (a couple) was assigned to a room which AC wasn’t working. And when asked for a room changed, he said its not available. He mentioned that it was an ongoing problem and offered them a fan instead. How is that possible they are still selling a dysfunctional room to a guest when they know its an issue! But if they want an upgrade, they can but they have to pay £13!! I think its bizarre!
My friends was stucked to the same room till the end of her stay w a FAN!
Overall I am happy with the stay but i need to rant about the room assignment. Its common sense.
ผผู้เข้าพักThe hotel was fine - Staff at breakfast and in the bar were really lovely. However we were charged twice for this booking. I prepaid through the trip app but my brother arrived first at the hotel and he was charged again. Only by accident did we realise this and said it at the reservations desk. They could not help saying that I would probably get a refund for one of the payments but this has not happened. Have now sent an email to the oops manager so hopefully it won’t be long before we get one of the payments back.
ผผู้เข้าพักNice relaxing place, beautiful garden. Only issue I had no water available at night. Vending machine cash only. Rest of hotel card only. Reception staff were not helpful. Could not offer a glass of water. Disappointed.
ผผู้เข้าพักA short walk away from the train station, the hotel was a little bit tricky to find it being tucked into the University Campus, but I was happy with the room as a whole. The pictures admittedly made the room appear bigger than it was, but for my stay, it was very sufficient. Comfy bed, good shower, pop-up desk for me to do work in the room.