All staff were excellent always very helpful, facilities need refreshing hotel needs sprucing up, gym equipment tired and ripped Pool small.
Chairs in the bar area either dirty or broken, very busy hotel trying to be too many things to too many people. Tried to book Spa on Saturday or Sunday both full.
Breakfast basic to say the least.
It was a shame, as once again the staff made our stay.
This hotel was perfect for an overnight stay fir work the bed was extremely comfortable room
Very bright and clean reception was lovely the lady on night shift very chatty and welcoming
Breakfast was perfect nice spaces and food choice of food fully recommend this hotel and credit to the manager
Overall good, the room looks a bit dated and the AC was not working so had a warm evening. The shower took about 5 mins to work but overall good for the money.
This hotel was fabulous, definitely recommend the stay.
Staff are friendly, rooms kept clean, lots of things to do if you do not want to travel outside the hotel.
Would 100% recommend this hotel for anyone who is looking for the perfect break.
Hotel was in great location for conference at millennium point. Easy access to city but nicely located in slightly quieter spot in Aston university campus. Room was nice and even could have a range of pillows . Bathroom nice , with good fluffy towels . I did think the products were likely watered down and the loo roll was the brown scratchy sort . I was on the second floor and only real complaint was that from 7am the main door slams, it’s like one of those sound cannons waking you up.
Maybe a quiet shut be an easy fix.
Otherwise the staff are all really polite and helpful. Free swim/ gym pass for the university pool is a real nice touch. All in all excellent . But a soft close on that door would be amazing .
Everything is good , but the shame is the hotel not providing any slippers for the customers. Other than that everything is perfect location, entertainment. Cinema and bowling within walking distance.
It was a very nice and modern hotel with a large room and comfortable bed. The use of the spa was complimentary with the room and we were very impressed. There is a bar and restaurant onsite and although service at times was slow (but it was busy) the food was delicious and reasonably priced. My only downside was that there was no hairdryer but other than that all that was provided was very good.
The hotel was fine - Staff at breakfast and in the bar were really lovely. However we were charged twice for this booking. I prepaid through the trip app but my brother arrived first at the hotel and he was charged again. Only by accident did we realise this and said it at the reservations desk. They could not help saying that I would probably get a refund for one of the payments but this has not happened. Have now sent an email to the oops manager so hopefully it won’t be long before we get one of the payments back.