Took my son and his friends here for his 11th birthday and he had a blast. My only complaint is that the pool was so small. Breakfast was phenomenal though with a big selection so all the kids were able to find things they liked. Overall we would stay again. The staff was amazing and super helpful with any requests we had.
Hotel was nice, however amenities could have been updated. Pool area was rusty, no soap in pool bathrooms, and appeared unkempt.
Room bathrooms had not been updated, lots of waste with individual bottles of shampoo and conditioner instead of refillable dispenser in shower.
Staff was amazing, considerate and professional when altercation arose in parking lot.
ผผู้เข้าพักGreat staff, hotel needs work. Haft of the plugs in the room didn't work. A/c wasn't that cold, shower handle was loss needed to play with the handle to adjust the temperature. Bathroom dirty, ceiling in room had a stain from previous water leak.
PPenny Mason-AndersonGerry made us feel welcome the moment we walked up to the desk his positive attitude smile, and kindness was exceptional. Often, sadly front desk employees can be less than chipper. That was certainly not the case with Gerry! We laughed and told stories and honestly I wanted to hang with him at the desk and chat. He is one fine employee. I hope you can keep him! We will be back!
MMelanie TomOur stay at the Artisan was wonderful. The rooms were clean and the staff was friendly and worked with pride in their jobs. The lobby with a fireplace was great. We loved the ease of walking directly from the hotel lobby into Tuscan Grille for a fantastic dinner. We also enjoyed breakfast the next morning (off of the lobby as well). We walked around the shops and loved the Tuscan Market for a fresh sandwich for lunch, which we ate outside on a lovely October day.
The only thing that surprised us was that there is a lot of noise in the room. We heard everyone talking in the hall but most bothersome was Friday night - I think there may have been a DJ at the 5th floor club (we were on the 3rd floor). We were exhausted so chose to call it an early night and relax in our room and watch tv after a long day traveling. We couldn't hear the tv in our own room over the music from outside! In fairness, I believe the music stopped by 10 o'clock but when you're tired, it was a lot (especially at close to $500/night).This was not an issue on Saturday.
We would definitely return when in the area.
ผผู้เข้าพักDéjeuner, Chambre et personnel incroyable! Par contre beaucoup de monde dans les petites piscineet glissade d’eau. Et aucun parent ne surveille leur enfant. Nous avons du nous abstenir de baignade le jeudi soir à cause de cette raison, car notre fille c’est faite glisser dessus par trois garçons plus vieux
ผผู้เข้าพักLobby and food area very nice and clean, well stocked with fresh breakfast items, good variety. Coffee and hot chocolate available is very nice. Breakfast Girl keeps area very clean. Staff was attentive and friendly, asked if we needed anything. Renovation going on, pool closed. Rooms are in need of serious updating, we stayed last year at this time and still dated and used. TV/dresser drawers wouldn't stay shut, cardboard holding up one side under leg, bathroom cabinet was worn, toilet seat moves side to side. Room temp was comfortable. Hotel is in a convenient area, close to all local highways, good foods, fast and sit down.