We thoroughly enjoyed our stay at Shana and found the room, facilities and staff excellent. The breakfast, the bar and the dinners were equally excellent and the beach was also an added bonus. We plan on returning to Shana on our next visit it Costa Rica.
This is a fairly standard all inclusive. Staff was friendly and helpful and property was nice. Food was good as well. Perfect for a 1-2 night stay. Rooms need renovation at this point. I would still recommend for anyone looking for a reasonable priced all inclusive.
AAntenor Jr.Otherwise amazing hotel plagued by rude staff and tour buses. First, this a hotel is used by Americans in bus tours - expect hundreds of them any given time. Second, the staff is incredibly rude. We had an issue with our keys and the reception employee, Ana Belen, refused to help us or even try to understand the issue. TV turned up by itself in the middle of the night. The toilet flush situation is terrible, there is simply no pressure. The good thing, hotel is nearby the Cloud Reserve, breakfast is good and pool looks good.
ผผู้เข้าพักThe hotel is perfectly located directly at the beach. We enjoyed very much the air conditioning in the room, as outside was very, very hot and humid. The receptionists were very helpful - the young man let us use his personal charger and the woman let us check in a bit earlier than the regular time. Breakfast staff was very friendly, too. The rooms were quite big and very clean, but the bed was not comfortable. I would recommend the hotel further. Thank you!