Reasonably priced hotel with all the basics and friendly service. One girl changing the rooms when we were leaving saw me struggling with my luggage and hurried to carry it to the main door for me which I really appreciated. The room was clean and adequate but our stay was somewhat spoiled when we discovered that the shower was stuck on extremely hot..too hot to use temperature so we had to content ourselves with washing at the wash basin which we didn't appreciate.
A great Hotel, stayed for 3 nights while visiting family. Great location, 1 minute from M6 junction, with free parking, took a dip in the pool, Spa and Steam room after a long day. 2 minute drive down the road is a McDonalds to keep kids happy and next door to McDonald s is a car park for EV charging for anyone with an Electric car, this is partly the reason for booking holiday Inn as needed to charge the car, Holiday Inn do have a restaurant and bar, quite pricey so used this once in our stay, but it’s a well stocked bar and pretty good menu. Breakfast was plenty, lots to choose from, playground outside for the children and a small play area in the lounge part of the bar, I do believe they also cater for dogs as saw a few during the stay and the reception had a treat jar.
Loved this hotel
Clean comfortable very friendly staff
The room was a small comfort but had everything you needed in it ,desk,ironing board ,bath ,toiletries and very tastefully decorated
Beautiful dining room and bar
Excellent cooked breakfast
Will return
PP40ULWThe hotel and entrance are great, no complaints there. I’ve been a regular at another hotel within 5 miles of here, where the facilities are immaculate and the rooms are always meticulously clean. So I had high expectations.
On walking into my room (250), it was freezing. I immediately turned on the electric radiator, but was woken up at 2am by the thermostat flicking on and off repeatedly. The digital screen kept lighting up and going off it felt like there was a rave in my room. Highly annoying and not conducive to a good night’s sleep.
Before bed, I went for a shower and splashed foamy suds around as you do. After finishing, I was washing down the inside of the shower cubicle and noticed what I thought were leftover soap suds near the door handle. I went to wipe them off and I can tell you now, they were not soap suds.
Absolutely disgusting. The previous occupant clearly lacked basic hygiene, and although it shouldn’t be expected, the cleaners really need to have a keener eye for detail. This sort of thing should never be missed.
Photos attached for reference.
ผผู้เข้าพักA great Hotel, stayed for 3 nights while visiting family. Great location, 1 minute from M6 junction, with free parking, took a dip in the pool, Spa and Steam room after a long day. 2 minute drive down the road is a McDonalds to keep kids happy and next door to McDonald s is a car park for EV charging for anyone with an Electric car, this is partly the reason for booking holiday Inn as needed to charge the car, Holiday Inn do have a restaurant and bar, quite pricey so used this once in our stay, but it’s a well stocked bar and pretty good menu. Breakfast was plenty, lots to choose from, playground outside for the children and a small play area in the lounge part of the bar, I do believe they also cater for dogs as saw a few during the stay and the reception had a treat jar.
PParnavsamOverall, it was an amazing experience, aside from a few minor issues.
**Positive:**
1. The location was good, although it was a short walk from town. However, there is a tram service that runs every 10 minutes, and the cost was £12 per day for three people, which provided unlimited travel for the whole day.
2. The breakfast was delicious and offered a wide variety of options to choose from.
3. The hotel environment was pleasant, featuring a nice reception and lobby area.
4. The room included a safe where you could store valuable items like your laptop and tablet for extra protection.
**Negatives:**
1. Our toilet bin was not emptied after cleaning, and they forgot to replace the extra tissue roll in the bathroom, which was inconvenient.
2. There were no slippers or facial tissues provided in the room.
3. The bar was very quiet, and we were so bored that we didn't visit again.
ผผู้เข้าพักWe had two rooms booked. 1 room was with elederly parents! The room given was a fair walk and was quite far from the reception area with no assistance only verbal directions. It would've been nice to have had some assistance from staff.
When we got to the room the sink plughole was blocked so I rang reception to get it fixed, didn't happen! Questioned reception duty staff and he lied and he said he had it fixed by maintenance when no one even came to look at it! This isn't the service we expected from ‘Mercure’ standard.
Leaning over the bath to brush our teeth and everytime we needed to wash our hands after using the toilet we had to use the bathtub.
Not sure I read anywhere but to use the swimming facilities the adults have to pay £10 fee. Other than that the hotel is near local shops/motorway as well.
CCatherine GilliesWe checked in slightly early, reception staff were very kind, friendly and knowledgeable.
We had Lodge 248, the location was perfect , right beside the water and close enough to the Watersport centre .
The lodge was immaculate , the beds were huge and comfortable , the showers were super powerful, the terrace was good to sit outside and watch all the action on the Lake.
We only stayed for one night as we were travelling home , however we will definitely return again for a few nights to relax and chill out.
We were a family of 5, non complaints at all.
ผผู้เข้าพักWe had a wonderful 4 nights at Thurnham Hall.
The person who checked us in on the Sunday was very pleasant and welcoming.
We walked the grounds and they were lovely and very well looked after.The Spa and pool were excellent.
Thank you for providing such a lovely hotel for us to stay at and spend time visiting with our Lancashire relatives.
ผผู้เข้าพักGreat hotel that is very conveniently located to the M6. Room was good, slightly dated but clean and comfortable. Breakfast was good - very big spread and variety. Access to health club was a plus. Staff friendly and attentive.