ผผู้เข้าพักWe stayed in the Keele Courtyard for 3 nights 27-30 December 2025, close enough to the village of Woore where our son hosted a large family gathering - 15 in all of which we are the parents of 3 and grandparents of 7.
We found most aspects of the hotel to be very good - very helpful and obliging staff, a spacious and well-appointed room with a large very accessible bathroom. The generous bed was perhaps a little soft for our taste, with pillows that were too large/over-filled to be completely comfortable, again not to our taste, however we slept without too much 'distress'!!
Our main disappointment was breakfast. We dined at 7.45am on our first morning as we had a 9am church service to attend and there were few others in the restaurant. The 'heated'
plates were cold, and without exception, every cooked item (an acceptable selection available) in the chafers was tepid if not cold and greasy. The fried egg yolks were solid and unpalatable.
The generic plain yoghurt was of thin consistency and tasteless. The unlabelled marmalade, (if that was what it was?!) had no flavour and might even have been apricot jam ...
There were plenty of cereal, pastry, Danish, roll, fruit, cold cut options etc. and the fruit salad and compote were delicious! The bread for toasting was basic and there were no uncut options to enable a choice of thickness. There was a seeded loaf, already sliced, available near the pastries, etc. which made delicious toast but could perhaps have been available for individual guests to cut more thickly?
The coffee from the machines was good, with a varied selection of choices. In order to have a cup of tea, it was necessary to 'dunk' a teabag in a mug - yes, very much what many tea-
drinkers do in their daily lives, but surely the availability of small stainless steel tea pots near the hot water is not beyond the imagination of an organisation like Marriot? Tea tastes so much better if allowed to brew in a teapot before being poured into a cup or mug!
Perhaps these comments will allow Marriot to review some of their Buffet Breakfast practises and improve the quality of the experience. May I conclude by saying that we have had worse and better - but are still looking for perfection ... !
Thank you for this opportunity to air my feelings. ************.
ผผู้เข้าพักHotel really clean and modern. Room was spacious and smelt amazing. Clean modern decor. Most staff are friendly, however, we booked breakfast when we arrived at the hotel, and the pot washer not only stood in the kitchen staring out at guests making them feel extremely uncomfortable, but then he also went and put his fingers in the food to stir the scrambled eggs, but he also picked up a sausage and ate it. The hotel refunded us, but it made us feel sick. Also, £9 per night per car in the Hilton car park is pretty steep.
ผผู้เข้าพักRoom was on the small size, but had everything needed. Bathroom was clean and neat.
The only thing that let this trip down, was that the aircon is not working, and hasn’t been working for months. I previously had left this hotel as it was far too hot in the room, and all they offered was a fan. I called reception before booking, and they said how the air con was working, but then when I arrived, they said it “may be working, in some rooms”, but wasn’t working in ours.
But overall, this was a nice and comfortable hotel. Would book again once aircon is working.
GGeorgeW15Hotel was very nice, big rooms with really good facilities. Free parking was appreciated and the breakfast was one of the highest quality we've had with a massive selection. Friendly staff on top made it a great stay.
ผผู้เข้าพักA great little place with a lovely swimming pool. Enough activities to keep our 8 year old daughter happy. Lovely family time together in a very clean and well equipped lodge.
ผผู้เข้าพักBack ina time it was really great hotel and now it is till they need little bit renovation but trust me it’s a great hotel nice swimming pool you have to have swimming cap and googles to swim which was not told before and I don’t think k this is right but service rooms breakfast location is all great another thing I do t like they took deposit which didn’t make sense and they haven’t returned yet