Arrived late in the evening , so was grateful for a 24 hour service desk.
I only had to wait a minute til they came to the desk. He was polite and helpful!
My room was comfortable & the room heated up fast with the heater in the room.
It was alittle noisy due to the location but I chose to stay at a services so all good !
Really nice hotel. Very clean and rooms and beds were very comfortable. Staff were friendly and polite and parking was available free of charge. We stayed for breakfast and that was nice, standard breakfast consisting of both hot food, pastries, cereals, bread, fruit. I especially liked that they had paper bags available to grab and go. The location was right for us as a 1 night stop off through our journey but there is not much in the area if staying longer
A good location close to motorway North ,plenty of food options on site.
A very polite and helpful lady at reception.
Great night rest for onward journey North tomorrow
Like the last few trips, The hotel overall was excellent as always. The bed was really comfortable, the shower and bathroom were nice despite the small size. The room service was wonderful, came back to find the bed fully cleaned and tucked after coming back from a walk. Plus the staff were also really helpful when it came to helping with my reservation and what my other friends needed during the last four days there.
Really looking forward to coming back here again in August
Room is basic but that's all that was needed for 1 night. Some mould on blind but for the price I can overlook little things like that. Staff in bar very friendly and accomidating. Loud music can be heard from pub until late but my 6yr old still managed to sleep through it so didnt cause any issues. I would recommend for a cheaper stay over for Drayton Manor as its so close to the park.
Good location for a trip to Alton Towers. It takes about 35 minutes in the morning. The bed is not that comfortable and the water pressure for shower is quite weak. I was woken up by the sound of the door closing outside in the morning.
ผผู้เข้าพักWe stayed in the Keele Courtyard for 3 nights 27-30 December 2025, close enough to the village of Woore where our son hosted a large family gathering - 15 in all of which we are the parents of 3 and grandparents of 7.
We found most aspects of the hotel to be very good - very helpful and obliging staff, a spacious and well-appointed room with a large very accessible bathroom. The generous bed was perhaps a little soft for our taste, with pillows that were too large/over-filled to be completely comfortable, again not to our taste, however we slept without too much 'distress'!!
Our main disappointment was breakfast. We dined at 7.45am on our first morning as we had a 9am church service to attend and there were few others in the restaurant. The 'heated'
plates were cold, and without exception, every cooked item (an acceptable selection available) in the chafers was tepid if not cold and greasy. The fried egg yolks were solid and unpalatable.
The generic plain yoghurt was of thin consistency and tasteless. The unlabelled marmalade, (if that was what it was?!) had no flavour and might even have been apricot jam ...
There were plenty of cereal, pastry, Danish, roll, fruit, cold cut options etc. and the fruit salad and compote were delicious! The bread for toasting was basic and there were no uncut options to enable a choice of thickness. There was a seeded loaf, already sliced, available near the pastries, etc. which made delicious toast but could perhaps have been available for individual guests to cut more thickly?
The coffee from the machines was good, with a varied selection of choices. In order to have a cup of tea, it was necessary to 'dunk' a teabag in a mug - yes, very much what many tea-
drinkers do in their daily lives, but surely the availability of small stainless steel tea pots near the hot water is not beyond the imagination of an organisation like Marriot? Tea tastes so much better if allowed to brew in a teapot before being poured into a cup or mug!
Perhaps these comments will allow Marriot to review some of their Buffet Breakfast practises and improve the quality of the experience. May I conclude by saying that we have had worse and better - but are still looking for perfection ... !
Thank you for this opportunity to air my feelings. ************.
ผผู้เข้าพักHotel really clean and modern. Room was spacious and smelt amazing. Clean modern decor. Most staff are friendly, however, we booked breakfast when we arrived at the hotel, and the pot washer not only stood in the kitchen staring out at guests making them feel extremely uncomfortable, but then he also went and put his fingers in the food to stir the scrambled eggs, but he also picked up a sausage and ate it. The hotel refunded us, but it made us feel sick. Also, £9 per night per car in the Hilton car park is pretty steep.
AAnnGood breakfast, good (but expensive) bar, fantastic gym/sauna/steam facilities, comfortable rooms.
We met the family there so location was perfect for us.