Hotel is located near airport. There is a shuttle bus that would bring you to and from airport. It is very convenient. The staff are friendly. They were very prompt to reply my emails about airport pick up
I loved the location — it’s set in a comfortable part of the Docklands with a shopping centre nearby. The room and bed were very good, providing a comfortable stay. However, my only disappointment was the cleanliness: many surfaces, including the cups, had fingerprints and grease marks, which suggested a lack of proper cleaning. I ended up cleaning them myself. That said, the staff were excellent — especially at the front desk, where they were professional, welcoming, and very helpful.
I had a great stay at Best Western Crystal Inn. At first, I was told check-in was only after 2pm, but later the staff kindly called me and said I could check in early. That was very helpful!
There is free parking on the ground floor, and my room was on the first floor, so it was quiet with no noise from cars. The location is very convenient — just a 10-minute drive to the City Centre.
The room was big and comfortable, and the bathroom was especially large and clean. Thank you to the friendly staff for the good service!
ผผู้เข้าพักWe initially booked just two nights at the Grand Hyatt Melbourne, but the outstanding service we received made us extend our stay—and I’m so glad we did. The level of attentiveness and genuine care shown by the staff truly elevated our experience.
One moment that stood out was during breakfast. My husband asked a staff member at the pastry section whether the items were halal. She explained it to him politely, and to our surprise, about 15 minutes later, the Assistant Director of the restaurant, Mr. Albert, personally came to our table. He took the time to explain the halal options available and even assured us that eggs could be prepared using separate utensils.
While I was getting bread, Mr. Albert noticed and came over again, kindly asking if I would like my eggs prepared then. He immediately instructed the chef to prepare eggs and nuggets for me and told me to sit comfortably while he arranged everything to be brought over.
His thoughtfulness and proactive service left a lasting impression. It’s rare to see such initiative and care, and it made me feel confident that I had chosen the right hotel.
I will definitely recommend Grand Hyatt Melbourne to my family and friends. The hotel is fortunate to have a staff member like Mr. Albert—he truly deserves recognition for his outstanding hospitality.
ผผู้เข้าพักThis hotel has really let it self down. Last time I stayed. It was wonderful but this time I felt like the reception staff. All the staff was so rude not even friendly. He didn’t smile. What would helpful. I felt like I was in the way the apartments are rundown bit dirty. This overall didn’t like it at all probably won’t go back.
ผผู้เข้าพักVery easy check in. Instructions by reception were spot on.
The one bedroom apartment was huge. Plenty of room with an equally huge balcony.
The place was clean, apart from one of the towels that had some type of hard black stain that stick do towels to it’s self. Not ideal, but this would be an issue with the laundry company that Quest use.
I wouldn’t hesitate to stay here again and would highly recommend.
SSRuss83I stayed in Box Hill motel between 3rd of Nov'23 - 5th of Nov'23. My husband and I arrived at Box Hill motel around 12-1pm. We were so exhausted as we took turn driving from Sydney - Melbourne. We drove from Sydney past midnight. Upon calling if we would be let in early, surprisingly it is allowed. Otherwise we would have slept in the car until check-in time if the room isn't ready yet. We got room no.1 and it was very clean. I didn't use the towel as I prefer to use my own towel, my husband also use his own towel.
One of the hanging towel though had a snot on it and I put that towel aside despite we didn't use it. There were 3x plates in total and one of the plate was dirty and I assumed previous guest must have used this 1 plate and didn't wash it but instead just slipped it in between the clean plate. We used 2x plates for ourselves but I washed the 3x plates myself.
Great Wifi speed too as I was able to complete a little bit of work from Room no.1.
My parents always taught me to appreciate and respect people's places. Upon checking out, I saw Carol and OMG, she is so kind, friendly, down to earth and helpful. She was busy rolling people's luggage to their room. I remember my father always taught me the great businessman is not the one who always wanted to be served but the one who knew how to serve others first. There's a saying about ”servant leadership”. A great leader know how it feels to be at the bottom to observe, learn and serving others as well as better appreciate the top and experience various roles to understand the duties and responsibilities of each roles.
THANK YOU Box hill motel team and Carol too for allowing us to stay at your beautiful clean and tidy place. We were able to sleep very soundly, hope nobody can hear us snoring :)
I highly recommend Box Hill motel, Melbourne to anyone on a trip to Melbourne.