We stayed in a deluxe city view room at Hilton Financial District—beautiful views and a warm welcome! The TV greeted us with a personalized “Welcome Cristopher,” which was a thoughtful touch. Staff were friendly and let us check in early. Great location near Chinatown, with amazing food—thanks to Denmark for recommending House of Nanking! Room was clean and well-priced.
ผผู้เข้าพักThis the second time that I booked this hotel in my way back to home. Unfortunately this time the room didn’t have fridge although it was mentioned in the booking and one of the comforters had stain on it. The staff was great and friendly as before
NnxxxxThis hotel is beautiful and the amenities are just what you would expect with a 5* hotel (gym, spa, bar, restaurant). However paying £600 a night, you’d expect to be able to access the spa without an additional cost. It does feel like the hotel doesn’t ‘value’ its guests in this department and is more concerned with its daily visitors. I was disappointed with a lady at front desk (she was a younger asian or hispanic lady). She had promised a 50% discount with parking (Which is $71 per day) and suddenly had amnesia at checkout. She also came across rude and unhelpful. The in room dining staff are brilliant. Special shout out to Wendy & Matthew who went above and beyond during my stay! Unfortunately, the bed smelt strongly of sweat/b.o when we arrived and this was resolved straight away. Other than this, the beds were comfy, the balconies are helpful but could be better in terms of views and furniture. Pros and cons throughout!
TTerraTThe room was actually very small and if not careful, you’ll bump into the furnitures. For the price I guess it makes sense, so nothing much to complain about. Housekeeping was extremely regular (daily, in fact) the hotel lobby was clean and the bathroom looked brand new. Highly recommended if you’re on a budget, although if you do search hard enough you might find better deals than this hotel.
ผผู้ใช้ไม่ระบุชื่อPros:
1. The bed is incredibly comfortable, like sleeping on a cloud. It's the best welcome at night and the hardest goodbye in the morning.
2. The staff is very friendly and helpful.
3. The room walls are effectively soundproof? I didn't hear my neighbors at all, which was fantastic.
4. The location is very convenient, with easy access to restaurants, shops, (Eggslut is just around the corner).
Cons:
1. There is a $32 daily destination fee that wasn't included in the booking or communicated at check-in. It's unclear what this fee covers, especially since amenities like water are only available in the hall and cleaning service was only requested every 3-4 days. I was only informed about this fee upon check-out, resulting in an unexpected additional charge of over $400.
My stay was good, but the hotel needs to improve communication and be transparent about additional fees (destination, gratuity etc).