Hotel location was very convenient, staff was friendly, accommodations were clean. One disappointment was excessive addition of fees and taxes on my credit card. I booked through a third party booking sight for convenience and cost. I did anticipate the additional fee of using the hotels parking garage, however I was verry displeased with all of the other additional charges added. I knew parking was $50 a day, I did not used any other amenities through the hotel, i.e.: breakfast, television, room service, however I was charged an additional $277 for an accommodation fee, occupancy fee, destination fee, ect... I did address this numerous times with the front desk, and was assured only necessary charges would be added, the rest would drop off. Overall, the accommodations were pleasant. However, we will not be returning due to excessive additional fees
The only negative thing I would say is that the parking situation was a little confusing. Apparently, the parking garage is not owned by the hotel, and if you don't go to the counter to have them add the fees to your room card, you have to pay to both get in AND out. This was later brought to our attention at the front desk after we had difficulty getting out (the parking assistant was no help). She told us that someone was supposed to let us know that information upon check-in, but no one ever did. I understand it was a busy weekend because a concert was in town, but I feel like that information should be more readily available and obvious for people. I'm not sure if the guy doing the check-in forgot or what, but perhaps it should be more clear on the app/website or a sign on the counter pointing this information out. That way, I wouldn't have spent an extra $30.
We enjoyed a two-night stay. The front desk staff were nice. Breakfast was excellent. Will definitely stay at this hotel next time when we are visiting this area.
NNick With the bimmerGreat staff and management crew always nice never mean or belittling but always kind and generous and willing to help out as best as they can to make sure your experience here is a pleasure experience.
ผผู้เข้าพักStayed a week while waiting for my daughter’s apartment to be ready for move in. Not the cleanest room. Wear socks! Floor even got my socks dirty and it was laminate. Bathroom dirty behind door and had to ask a number of times and numerous people for towels. Everyone was pleasant. It was a functional room. Stayed with two dogs. The dog “park” area was over grown and had piles of poop everywhere. No attempt to keep it tidy at all. If it wasn’t for the convenience we would have found another place for sure.
AAlexa Nicole-SegallisThe front desk superviser (I think her name was Vee) and Alexis were wonderful, The blind date with a book was such a fun and awesome idea! The pool was beautiful, and the hotel itself had a lot of character. Great walking distance to Buckhead village, would definitely stay here again~