Fantastic hotel
Jorge and Cesar were the shining lights when we arrived and they remembered us through our stay.
All members of staff bent over backwards to make sure we were comfortable.
The rooms were spacious and came with everything you needed, the pool was really relaxing and the breakfast was so tasty with different options every morning.
If you are looking for your moneys worth then this is the hotel for you!
Initially our room was not very nice- damp bed, broken toilet handle, intermittent hot water and generally tired.
However the management did address the issues by moving us to another room. The maids did a lovely job at creating new animals out of the blankets and added flowers on arrival.
Unfortunately the first evening meal was a disaster. One main meal was overcooked and served before starter (which was incorrect) and the 2nd main meal was served incorrectly twice. Finally, the front desk resolved some of the issues but no ‘compensation/ token, for the errors was offered.
The following days were better, the breakfast was good and the staff made an effort to make our stay better.
Although the hotel needs some renovations it was a chill and pleasant stay. Small beach but sunsets were beautiful.
We had a nice deal for eight nights for a meeting held in Cancun conference center, which is just 3 minute walk from the hotel. The location is very nice and it is also easy to walk to the beach. The facility is a bit old. The staffs are helpful.
j’ai adoré l’hôtel, la propreté, la grandeur et luminosité de la chambre! je reviendrais
ดีมาก
101 รีวิว
8.7/10
ราคาเริ่มต้น
€ 42
ต่อคืน
ดูห้องว่าง
ดูโรงแรมสัตว์เลี้ยงทั้งหมดในกินตานาโร
รีวิวล่าสุดสำหรับโรงแรมในกินตานาโร
ดูทั้งหมด
8,6/10
ดีมาก
ผผู้เข้าพักInitially our room was not very nice- damp bed, broken toilet handle, intermittent hot water and generally tired.
However the management did address the issues by moving us to another room. The maids did a lovely job at creating new animals out of the blankets and added flowers on arrival.
Unfortunately the first evening meal was a disaster. One main meal was overcooked and served before starter (which was incorrect) and the 2nd main meal was served incorrectly twice. Finally, the front desk resolved some of the issues but no ‘compensation/ token, for the errors was offered.
The following days were better, the breakfast was good and the staff made an effort to make our stay better.
Although the hotel needs some renovations it was a chill and pleasant stay. Small beach but sunsets were beautiful.
ผผู้เข้าพักWe loved our bungalow, as it was well-designed, had a functional kitchen, and many useful gadgets like an iron, a hair dryer, or umbrella for sunny weather. The shared area had a lovely vibe and was perfect for recharging mentally with all the greenery, pool sounds, and chirping birds. We could even squeeze some physical activities into our routine, as the place had a dedicated space for yoga with mats, small dumbbells, and resistance bands. We were lucky to have the whole place to ourselves, although the presence of the security guard was comforting. Our host was friendly and helpful, answering our questions on WhatsApp or providing tips on hustle-free navigation in the Tulum jungles.