Everything was good except for the fact that the only reason we booked the hotel was because of the outdoor pool on the top floor, since it’s the only one of its kind in Zagreb. Nowhere did it say that the pool would be closed when we made the booking.
What compensation did we receive? Access to a pool at another hotel. The problem was that those pools were indoors. After several complaints and calls to Trip.com, we received 15% of the booking fee back. In my opinion, that was not sufficient, but it is what it is. Everything else was fine.
Frrom the check-in progress to check-out everything was easy and good. Both room and it's bathroom was super clean, amentities are great, the staff was very welcoming and friendly. Location was also great since it is really located in the center.
The hote is an excellent location in central Zagreb. The rooms facing the street are really large and quite nice. There is a nice roof-top patio with views of some of the sites of the city. The breakfast was excellent. I appreciate that the staff were polite, responsive, and helpful. I would stay there again.
Cosy, boutique -style hotel decorated with whimsical touches. Friendly staff, free and fast Wi-Fi, good water pressure and a small basement gym. Limited, though adequate breakfast buffet selection.
My room's mattress showed its age as it was sagging to one side.
Staff were prompt in retrieving lost property and posting to my next destination.
As Zagreb is a compact city, the hotel is within easy walking distance to all major attractions, with convenience stores at the doorstep and the central train station 2 blocks away.
Hilton is a famous hotel but i met the poor services :
1-I book 3 days hotel on Aug 9-12,2025. But i cancel booking on aug 6-9,2025 due to paper error and your sides has already cancelled on mid May.However, if you have any queries, you can discuss with me on the first day.But the hotel staff find me in the evening on the third day . How can i enough time to find and solve it. It maybe definitely effected my trip at that time.
2-No cleaning lady come to my room cleaning and tidy up at the second and third day.
3-I borrowed the computer adapter from the male reception staff in the evening but he said no. However, i can borrow from the female supervisor on next day.
Why???
This is my unhappy trip