It’s such a fabulous hotel! The location is perfect — very convenient for visiting all the main attractions. The staff are incredibly nice and welcoming. I’ll definitely choose this hotel again next time I’m in Victoria.
the service was good, but there were stain on the bed sheet and hair on the floor even after house keeping, hope they can improve the cleaning a bit.
and the water was not hot enough, other than that everything else is ok.
The idea of viewing the tarmac at a hotel room is fascinating! The room (Deluxe King) is very spacious, beautiful and clean.
I don't find the room noisy despite the location.
I had my cat with me and cat litter, litter box and bowls were provided and prepared in advance.
I love the brand and scent of the toiletries provided, le labo Rose 31.
JJanineLBWe visited the hotel for our Duex Days event and overall had a pleasant experience. The valet parking was smooth and professional, and the hotel staff were generally polite and courteous.
However, one aspect could be improved: flexibility at check-in. I was running a bit late, so my husband, who shares the same last name and was on the reservation, tried to check in ahead of me. Despite offering to send a photo of my ID and confirming the reservation details, the front desk staff insisted that I had to be there in person. I understand the importance of security, but a bit more flexibility or alternative verification methods would have made the process more convenient and guest-friendly.
Aside from that, our stay was enjoyable, and we appreciated the service and atmosphere overall.
SSequeiraVery friendly and helpful staffs, and got upgraded to a 2-bedrooms family suite. We were greeted everything we passed by the lobby. Walking distance to many nice restaurants and the decorations outside the hotel was amazing (esp the lights on the trees at night). Breakfast was top the top floor with a very nice view, however, limited seats available on the buffet area and need to walk some stair to an upper floor to find a seat.
ผผู้เข้าพักIt was a second overnight transit stay in the same week. Clovenient location to airport n free shuttle. Though the shuttle from airport to hotel was full n we had to take a cab into the hotel - n the hotel reimbursed about 80% of the fare.
Very short walk to a nearby open shopping centres which had lots of eatery selection. We ate Japanese n it was quite good.
Only disappointment was with Trip.com n not with hotel. I thought the rate included 2 breakfast n turned out it did not. I could have gotten better deal booking directly with Marriottboncoy n get my free breakfast entitlements
ผผู้เข้าพักThe cleanness of the room was excellent. The room had a musty smell had to go out and purchase an air freshener to help absorb the smell. I asked if they had bbq was told yes. So we went out bought a steak only to find out it is a charcoal bbq and you had to supply your own. So it was a big disappointment and put a damper on our stay. The hotel is not close to city so heading out again was not an option.
If you want cleanliness it was 100%
PPlopeThe room was booked for my son and his family including a 10 months old baby. I have stayed in this hotel for many times and this time we were assigned to the 27th floor which the King one bedroom suite is much smaller than we used to stay. This was really out of our expectation since we have rented several baby products such as play pan, car seat etc and there are not enough space for us to settle them in the room.
MMichael1977We arrived at 7 pm but front desk was already closed. They had emailed us info regarding this but to be honest I barely read anything because we were busy traveling. So it is my fault however it would have been better to have someone at the front desk. Then again this probably their slow season so I kind of understand. Room was nice and clean and large. Great place especially if you are skiing there.
JJess CollinsOverall good. Very basic motel, but it is clean and comfortable. No real extras or amenities- there was coffee in the lobby when we checked out early in the morning. The heating unit could use an update- it was either on or off, too hot or too cold - difficult to get to an nice comfortable temp, but it worked.