ผผู้เข้าพักThis was our third stay at the Copthorne and have always enjoyed it. Very comfortable and friendly front of house staff. The big let down is mould and dirt on the floor around the outside of the shower wall.
EExploring our one precious worldStayed one night at James Cook Hotel Grand Chancellor for a conference held onsite.
Check-in staff were friendly and efficient. The hotel has three separate lift banks servicing different areas — if you’re unfamiliar with Wellington, definitely ask staff to explain the easiest exit route to the city. It makes a big difference.
Breakfast was a very large buffet with plenty of options, though I’ve experienced better quality elsewhere.
The hotel itself is older but has solid bones. Perfectly adequate for a work overnight stay. For personal travel I’d probably choose somewhere with more atmosphere, however it felt safe and comfortable.
One odd feature: some rooms face an internal terrace/window area — remember to close your curtains as people can see straight in.
Bed was clean and well made, the room was tidy, though the carpet is showing its age. The shower had excellent pressure and plenty of hot water — a highlight.
Overall: reliable, practical conference accommodation rather than a destination stay.
ผผู้เข้าพักSeriously lacking in hospitality. Asked for a latte at 5:57am and was told “ we don’t open until 6am”
No newspapers available. Bellhop service virtually nonexistent. Room service was good. Front desk agent untrained and unsupervised. No greeting upon entering the hotel or restaurant. Great mixologist at the bar.
Kudos to Andreas the only friendly person we met not really sure what his position is there but he was great, helpful and kind to two old ladies with multiple bags.
No hand soap in the bathroom and towels were not changed.
$45.00 per day valet car service seems a bit much given that there really isn’t another option. We stayed in a “superior double double “ Not sure what superior meant. One of the beds was hard up against a wall. Less than a meter between end of beds and desk/tv stand. Entertainment system did not offer any pay as you go options just a bunch of sky. No Netflix type options. I will not be recommending this hotel to anyone and most certainly will not be going back!
ผผู้เข้าพักI rung ahead of time to check regarding parking and spoke to a friendly staff member by the name of Hunter who explained where entrance was and how to access car parking. We were impressed with size of the room and the facilities. Great location and didn't seem to hear much street noise. Room was nice and clean only thing noticeable was some scuff marks on walls and having a couch instead of 2 armchairs would have been perfect. Would highly recommend staying here, we had a great experience and commend Hunter on such great customer service
SShiela EsmoladaI have enjoyed my stay in Richmond Hotel. The staff is very accomodating. I have arrived past the check-in period and still managed to check-in through the help of Dinah😊, even left some fresh milk in the fridge. I really appreciate it coz I was so hungry and tired after a long bus journey😊.
I also loved the bed, it aids with my sore body after a 12hr bus journey.