Getting there was incredibly easy — it’s only about an eight-minute metro ride from Rotterdam Central, and the hotel is literally just outside the Leuvehaven metro station, which makes arrival and getting around very convenient.
The hotel itself was very clean, and the staff were consistently friendly and welcoming. We had a canal-facing room, which was beautiful, especially in the evening when the lights reflected on the water — definitely a lovely touch to the stay.
It’s also about an eight-minute walk to Beurs, so you’re well placed for shops, restaurants, and the city centre without being right in the busiest area. I’d happily recommend this hotel for both comfort and location.
I arrived in hotel 2pm my room is not ready its ok normal 3pm is the check in time. So walk around and have drinks in the restaurant with my daughter the restaurant is quite but first i order the drinks it takes 15 mins or more and the pancake i order it takes also 25 mins. I started to feel the service is poor. I go back to the ballie i get my room card but the explanation is poor. The worst of this hotel that i never expect is the Lift very small and and you wait long to go up. Its a big hotel but only one elevator in other side. The next day in the morning the breakfast is poor i never expect for 5star hotel look so cheap the breakfast. Only the location is good.
Prima hotel, goede locatie.. uitstekende service met vriendelijk personeel. Als u van honden houd danwel bezit is dit een unieke gelegenheid om met honden te verblijven.. nimmer in een zo hondvriendelijk hotel verbleven.
We received great care from the staff and were able to use luggage storage, which was great. This hotel is right in between Scheveningen and Den Haag and easily accessible through metro, bus, and by foot. We enjoyed our stay and the decor. Unfortunately the closet and shower were slightly malfunctioning and the airconditioning was not that good. However, I believe this will be resolved shortly and would recommend a stay here!
Nice hotel. Our room was not like many photos on the official page, but still a good room. The location is isolated but near Keukenhof. There is a very nice walk near the hotel to visit flower fields for free.
The restaurant is a little bit expensive compared to quality, but it’s ok.
ผผู้เข้าพักThe hotel was really clean. The photos we saw of this hotel all over the internet showed it to be close to the promenade, but unfortunately it wasn't like the photos and it was a long walk from many things.
The breakfast didn't have the variety that a five-star hotel should have, it was about the same as a four-star hotel and there was very little choice. The Netherlands is famous for its cheese, and considering it was a five-star hotel and in the Netherlands, there was very little choice of cheese at the hotel's breakfast. The hotel didn't have slippers, it's a good thing we had brought them with us. We went to five- and four-star hotels in several different countries and they all gave us a bottle of mineral water a day, but here, no, there was no water and we bought it ourselves from the market. And another thing that really bothered us was the extreme coldness of the room🥶, to the point where it was like winter (we were there on September 1st). The air conditioner in the room was always on and could not be turned off at all, and they themselves confirmed this, and unfortunately I got sick there🥺😮💨.
One of the towels and one of the pillowcases were also dirty. If they can't be washed, they should be thrown away. This brings down the quality of a five-star hotel.
The menu selection was limited, but we had a very delicious fish dinner.😋
ผผู้เข้าพักThe staff at the reception desks were always helpful and friendly. We felt welcome when we arrived. We were pleased that we could use the pool, but was surprised that hotel guests are only allowed to use the pools in the morning between 8 and 9.30am, as the rest of the day, usage of the facility became part of a payable spa experience open to public. I do not think that was clear online during the booking, and on the whole, this has never been experienced in any other hotels we'd come across. The view of the city from the windows in our room was excellent. The environment within the hotel has been calm and quiet.
BBee_❤️Getting there was incredibly easy — it’s only about an eight-minute metro ride from Rotterdam Central, and the hotel is literally just outside the Leuvehaven metro station, which makes arrival and getting around very convenient.
The hotel itself was very clean, and the staff were consistently friendly and welcoming. We had a canal-facing room, which was beautiful, especially in the evening when the lights reflected on the water — definitely a lovely touch to the stay.
It’s also about an eight-minute walk to Beurs, so you’re well placed for shops, restaurants, and the city centre without being right in the busiest area. I’d happily recommend this hotel for both comfort and location.
ผผู้เข้าพักI arrived in hotel 2pm my room is not ready its ok normal 3pm is the check in time. So walk around and have drinks in the restaurant with my daughter the restaurant is quite but first i order the drinks it takes 15 mins or more and the pancake i order it takes also 25 mins. I started to feel the service is poor. I go back to the ballie i get my room card but the explanation is poor. The worst of this hotel that i never expect is the Lift very small and and you wait long to go up. Its a big hotel but only one elevator in other side. The next day in the morning the breakfast is poor i never expect for 5star hotel look so cheap the breakfast. Only the location is good.
ผผู้เข้าพักThe Hotel is located in a quiet area, not front line to the sea though, partial sea view only.
The breakfast is fine with a fair choice of cold and warm food, rooms are comfortable with a balcony, good shower.
The cleaning of the room could be improved, north European standards of cleaning.
The negative note was that there were some refurbishment works going on while our stay causing noises and early start instead of a long lay.
I would still return for my next stay as the location was good, staff fairly friendly.
MMaarten JansenVriendelijke service en mooie kamer met gratis drankjes in de mini bar (in veel hotels zijn die tegenwoordig leeg).
Onduidelijk voor mij dat de parkeerkosten 19,95 euro bedragen. Werd niet duidelijk aangegeven voorafgaand aan het verblijf en tijdens het inchecken.
Uiteindelijk werden deze kwijtgescholden door de manager beverage. Vriendelijke man.
Ik kom hier toch weer ondanks de Deense dame achter de receptie die zich nogal bits en kortaf opstelde.
ผผู้เข้าพักWe received great care from the staff and were able to use luggage storage, which was great. This hotel is right in between Scheveningen and Den Haag and easily accessible through metro, bus, and by foot. We enjoyed our stay and the decor. Unfortunately the closet and shower were slightly malfunctioning and the airconditioning was not that good. However, I believe this will be resolved shortly and would recommend a stay here!