VVenus_MoOur family really enjoyed our stay, especially the two children, who absolutely loved the water park. We are also grateful for the warm welcome from the reception staff.
The hotel room was spacious and clean, and the breakfast was satisfactory.
However, I would like to share some feedback regarding a few areas that could be improved.
Dinner at the Restaurant
The dinner service was quite slow, and unfortunately, we found the food and drinks disappointing. In our opinion, the quality did not meet the standard we would expect from a 4-star hotel. We are sorry to say that we felt the food and drinks were even below the standard of some local mamak restaurants. Considering the quality and our overall dining experience, we also found the prices rather expensive.
Unfortunately, the hotel is quite far from town. As the restaurant was recommended by our tour guide, we decided to have dinner at the hotel instead of travelling elsewhere. However, the experience was quite disappointing, and we hope the hotel can improve the food quality and service in the future.
Water Park Customer Service
Another concern was our experience with the customer service staff at the water park. We had a total of six guests staying in the room, and five of us went to the pool. When we requested five towels, the staff refused and informed us that each room was only entitled to four towels, rather than providing towels based on the number of guests.
We were quite surprised by this arrangement. We were not requesting extra towels unnecessarily; we simply hoped to have one towel per person so that everyone could dry themselves properly after swimming. It would be helpful if the hotel could reconsider this policy, as guests should not be expected to return to their rooms soaking wet.
Unfortunately, the staff member's attitude also made the situation less pleasant, as she appeared impatient and unhelpful when we asked for clarification about the policy.
Apart from this particular experience, the other hotel staff were very helpful, friendly, and welcoming. Overall, our family enjoyed the stay, and we hope the hotel will take this feedback constructively and use it to improve the dining experience and customer service in the future.
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