Хорошее расположение. С утра становится шумно - дорога рядом.
Плохое расположение кондиционера - он дует прямо на кровать, на ночь его надо ставить на минимум, иначе продует.
У отеля есть своя парковка, большой плюс.
Из минусов: номер нельзя было закрыть снаружи, замок не срабатывал; его надо чинить
ผผู้เข้าพักIt was the best hotel we stayed in this Mexico trip. Hotel room was clean with good air conditioning. Shower was great too. Breakfast buffet offered many choices of Mexican food and drinks.
ผผู้เข้าพักHorrible service! They first gave us to a room which was fine upon entering but then we saw people’s clothes and shoes. We went back to reception. She said that her colleague made mistake and gave our room away to someone else without putting in the system. She gave us another room which was smelly like hell! I asked her to change or refund. She said its the only room left and she knows its smelly and she was sorry but she couldn’t do anything. She could only put us to another room the next day. She also refused to compensate. It was midnight. We had no local sim card so had no choice but to stay. At night there was lots of noise from boiler/machine so we couldn’t sleep. It ruined our holiday. They changed us to a different room next day but refused to compensate. We had to suffer at our own cost! The location is god and the room after changed was fine. But they made us suffer for their mistake yet refused to compensate! Such a shame for a hotel to behave like this! So if you don’t want surprise or ruin your holiday, try to avoid this hotel!
ผผู้เข้าพักХорошее расположение. С утра становится шумно - дорога рядом.
Плохое расположение кондиционера - он дует прямо на кровать, на ночь его надо ставить на минимум, иначе продует.
У отеля есть своя парковка, большой плюс.
Из минусов: номер нельзя было закрыть снаружи, замок не срабатывал; его надо чинить
ผผู้ใช้ไม่ระบุชื่อOne of my favorite accommodations in Mexico. The resort was beautiful and the staff were incredibly friendly. After reading reviews of how tricky it was to find the resort we were nervous, but all we did was message the resort on whatsapp and they sent very clear instructions how to get there. You'd have to come in from Valladolid but that was a nice detour to see the city! I have stayed at big name resorts that were equally as nice that were charging triple the price, this place is an underrated gem and not crowded (we were the only two people on the resort, we felt like royalty). We will be back. As two history nerds we enjoyed that the grounds had their own mayan ruins and 3 cenotes to explore.
ผผู้เข้าพักOverall is impressive. Friendly and helpful staffs. I love the ice machine so much, especially, when you are in a super hot day. There are a lot of parking spaces. There is a construction during our stay but that was not a problem at all.