Betten waren bequem, das Zimmer ausreichend groß. Lage ist super - nicht zu weit von der Altstadt entfernt.
Leider haben wir für 2 Personen nur ein großes Handtuch und ein kleines Handtuch bekommen, Handtücher für den Pool waren auch keine vorhanden.
Die Dusche hatte wenig Druck, auch die Löcher der Duschbrause waren wohl teilweise verstopft.
Great location, located in a mall.
There’s a 24/7 pharmacy and Oxxo on the ground floor.
Didn’t try the hotel breakfast, room pretty basic and rather small.
ผผู้เข้าพักHorrible service! They first gave us to a room which was fine upon entering but then we saw people’s clothes and shoes. We went back to reception. She said that her colleague made mistake and gave our room away to someone else without putting in the system. She gave us another room which was smelly like hell! I asked her to change or refund. She said its the only room left and she knows its smelly and she was sorry but she couldn’t do anything. She could only put us to another room the next day. She also refused to compensate. It was midnight. We had no local sim card so had no choice but to stay. At night there was lots of noise from boiler/machine so we couldn’t sleep. It ruined our holiday. They changed us to a different room next day but refused to compensate. We had to suffer at our own cost! The location is god and the room after changed was fine. But they made us suffer for their mistake yet refused to compensate! Such a shame for a hotel to behave like this! So if you don’t want surprise or ruin your holiday, try to avoid this hotel!
ผผู้ใช้ไม่ระบุชื่อOne of my favorite accommodations in Mexico. The resort was beautiful and the staff were incredibly friendly. After reading reviews of how tricky it was to find the resort we were nervous, but all we did was message the resort on whatsapp and they sent very clear instructions how to get there. You'd have to come in from Valladolid but that was a nice detour to see the city! I have stayed at big name resorts that were equally as nice that were charging triple the price, this place is an underrated gem and not crowded (we were the only two people on the resort, we felt like royalty). We will be back. As two history nerds we enjoyed that the grounds had their own mayan ruins and 3 cenotes to explore.
TTwinriverI stayed in Residence Inn Merida for a month in January 2024. I liked the location and services. It’s very close to the Galleria Mall, Costco and a large grocery store. You can take bus R72 to Central Merida which is very convenient if you don’t have a car or don’t want to drive.The room is clean and equipped with full kitchen. The breakfast is included. The front desk staffs are also helpful. They helped us to arrange two private day trips to Maya sites and cenotes. The only thing I would recommend is to improve the quality and add more choices to the breakfast. Not many varieties of breakfast. The refrigerator is a little bit noisy at night.
ผผู้เข้าพักThe pool is nice and the hotel is located a few blocks away from the main attractions in downtown. The best part of this experience was the hotel staff. They were extra helpful and kind. Always ready to help in whatever you need. The only complaint I have is the cleanliness in the room. There was dust in some parts of the room and the sheets weren't very clean. They didn't change them. Also, the pillows aren't comfortable. But the rest of the hotel is not bad at all for the price. I slept well, the ac works well. I would stay there again.
ผผู้เข้าพักIncredible location! Close to ADO bus station and a lovely street which is all lit up & pedestrianised in the evening! Absolutely amazing ********* breakfast - great change from tacos, owners kindly gave us a take-away breakfast when we left early for Chichen Itza too which was incredibly kind! Basic room but very reasonable and had everything we needed with plenty of hanging space!