This hotel offers a pleasant overall experience. The rooms are spacious, clean, and well-appointed, with comfortable beds that ensure a good night’s rest. The hotel provides excellent facilities, including a gym, swimming pool, and business center, catering to various guests’ needs. The breakfast selection is diverse and delicious, and the staff is friendly and attentive, responding promptly to guests’ requests.
Я не понимаю восторженных отзывов об этом отеле! Ванная комната ужасно маленькая невозможно развернуться, душевая кабина тоже очень маленькая и вся вода из нее вытекает на пол, там образуется лужа и это ужасно! Что еще хуже , вода в номере идет холодная, мы дважды за вечер позвонили и сказали об этом, после чего она пошла немного теплая, но на следующий вечер она снова шла холодная , не теплая , а именно холодная!!! После уборки из 5 положенных полотенец положили почему то 2 больших и все, пришлось снова звонить и просить! тапочек в отеле нет, а по холодной плитке ходить крайне не комфортно!
The hotel location is good and well maintained. However, during breakfast, there was confusion about the charge 72 or 73 MAD . One staff member named Mustafa charged 73 MAD but my sister was paid 72 MAD . I keep asking what is the correct amount . Later,Mustafa was rude when returning 1 MAD difference, showing a bad attitude. Another staff member, Aissam, politely apologised on his behalf. Aissam professionalism and courtesy were greatly appreciated, and he deserved to have credit Hope the hotel management can improve staff behaviour and ensure consistent service and breakfast replenishment.
Prachtige locatie met een super mooi uitzicht, gelijk vriendelijk onthaald en bagage mee naar boven getild. Eten was ook top!
Er mogen wel duidelijkere foto's van de kamers die je kan verwachten, de foto's op de website kunnen namelijk wat misleidend zijn ten opzichte van wat je krijgt (4 persoons kamer).
Tout est bon, rien à dire . Le personnel est impeccable, un service à la clientèle hors paire. Je suis très surpris par la qualité du management et le service aux clients. Les sœurs et frères qui sont à la réception sont très attentifs, respectueux gardant toujours le sourire et prêtent pour répondre à vos doléances. Il suffit juste un petit message dans leur groupe Whaspp et en quelques secondes vous aurez ce que vous désirez. Le café gratuit, le chocolat Swiss, le petit déjeuner, bref … rien à dire. Merci à tout le monde. Je retournerai in sha Allah .
لايوجد صندوق أمانات لحفظ النقود والأوراق المهمه.. تدفق المياه من الحمام لداخل الغرفه.. لا يوجد منديل للوجه.. الإفطار لا انصح بحجز الافطار عندما تحجز الغرفه لانه لا يستحق المبلغ الذي دفعته للفندق من اجل الفطار
AAobfoodieGreat hotel with an international vibe ; doesn’t feel like Morocco/ Marrakesh once you get to the rooms though. It’s a little bit far from the Medina (about 45 min walk) so we took a taxi back and forth almost each time.
- the breakfast buffet was 5/5 really awesome and lots of choices .
- rooms have been renovated and changed so pictures online are wrong . We asked for a room change and got it right away.
- there are 2 areas with pools , it your room is in building 3 you don’t have the right pool view unless you want peace and quite .
LLesiea NadiaA beautiful little riad just a short walk from the main square and local amenities. Initially, not so easy to locate, but Google maps took us straight to the door.
The riad is located by walking through an area in which locals inhabit and therefore fresh meat and fish is being prepared and sold. This can be a somewhat novel experience and definitely a glimpse into local culture.
Once you are familiar with the walk in and out, this is just part of the day and good to see how others live.
The property itself is immaculate and provides excellent services. We were warmly welcomed and given refreshments which were gratefully received.
Our room (room 1) although small, was comfortable, clean and had everything what was needed. The bathroom has plenty of surface space to house toiletries etc.
The room is situated off the central patio and as it only had shutters (no glass in the windows) this can leave you a little exposed to noise from the reception/breakfast area and rooms surrounding.
It would have been great to have access to tea/coffee making provisions as we usually like to make a drink before sleeping. I am sure the host would have been amenable should we have, but we did not.
The courtyard is quite cold first thing in the morning and so prepare accordingly. The roof terrace is pleasant and has views across the local area.
The courtyard area hosts a plentiful Moroccan breakfast, fabulously presented and tasty. Even as a ‘picky eater’ I was pleasantly satisfied. Breakfast is a selection of Moroccan style breads/crepes accompanied by local jams/soft cheese and honey. A serving of prepared fruits was served daily with a different offering of boiled egg/fresh yoghurt/ cake severed on the days of our visit. Should you have any specific dietary needs I am sure the host would accommodate, however it is worth noting that breakfast is served to you and therefore choice and quantity is not possible. We found the breakfast plentiful and the owner very accommodating. Breakfast was served with freshly squeezed orange juice and fresh coffee or mint tea.
The host was super accommodating and helped us to print boarding passes (needed at Marrakesh airport) prior to our departure.
We walked to and from the airport as the weather was pleasant and a little over an hour to do.
The walk to the main square was around 10-15 minutes and pleasant enough as well.
I would recommend this riad and could clearly see how hard the owners are working to accommodate their guests and provide an authentic experience.
ผผู้เข้าพักWe didn’t have any issues there. In general the service is good even if there is nobody in the reception thus they give you your own keys of the main entrance and your room. As a suggestion it is needed a sign “Riad Nouhal” but anyway, if you follow the location on Google Maps, you will be in.
BBellinisThe check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room.
The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.
ผผู้เข้าพักPlace is nice and clean, staff was also very helpful.
However, do note that the address is not the actual address of the riad. I am travelling alone, and only booked this riad because it was right beside where my friends are staying. I only found out when I arrive that it is a 4-5mins walk from the actual address stated on trip.com. Which was very misleading and they should update the correct address. Kudos to the staff who was very nice to walk me out many times, as I prefer to have someone walk me in the early mornings, and at night. Provided water, and also very helpful and friendly.
Another issue I had was that I arranged an airport transport to pick me from the airport, and was told the driver will be carrying the hotel sign with my name. I could not find the driver and panicked, again because I was travelling alone. I had to call the riad to realise that the driver was not carrying the correct sign, but another name similar to Riad Dar Massai, and did not have my name on it. Which was honestly impossible for me to recognise which is my driver. The sign should be made clear to guest first time in Marrakesh to just show ”RIAD DAR MASSAI + name of guest”.
Finally, the aircon was great, but blankets were really thin. I know they provided extra blankets but I did not use it. So I am very cold at night.
Apart from the few drawbacks, it is overall a beautifully designed Riad, I actually really loved the interior architecture, and the rooms are clean and spacious, showers are hot and nice.
ผผู้เข้าพักStayed at Riad Mama for 5 days and 4 nights, and it was an unforgettable experience.
The riad itself is beautiful and tastefully decorated, but what truly made the stay exceptional were the people and their outstanding service. Dunya went above and beyond, helping me with my large luggage to the lobby and keeping my room spotless at all times. Farid prepared Moroccan tea for me on my first night on the rooftop and generously shared great restaurant recommendations. Nour, the director, and her sister greeted me with warm smiles every time they saw me and provided truly fantastic service.
They offered warm, genuine hospitality and consistently went the extra mile to make sure I was comfortable and well taken care of. I genuinely felt like a welcomed guest rather than a tourist. When I unfortunately had food poisoning on my second day and didn’t leave my room at all, they noticed and checked on me to make sure I was okay. That level of care meant so much to me. Lastly, the riad itself is literally just 2–4 minutes away from Jemaa el-Fnaa and the Medina, which made getting around incredibly easy. I would definitely come back again without hesitation. Thank you Riad Mama! I can’t recommend Riad Mama enough this is hospitality at its finest. The rooftop view facing Koutoubia mosque.