When I called and requested late check-in instructions, the staff told me she had already talked to someone about this, and it did not seem like she wanted to repeat the information to me. This is very strange because I am a solo traveler and I would be the only person calling. After a few minutes explaining to her about my situation, she asked for my email. Then my phone was disconnected (poor signal). I called back, and the same person asked if she could talk to someone else who could understand her. I told her I was the only one calling and I could understand her perfectly. Eventually, I was able to give her my email so she could send the check-in instructions.
Also, the wifi password was not posted in the room. So I have no internet connection.
This is not a good experience and I will be reluctant to stay there again.
Clean and comfortable hotel in a wonderful location, a short and pleasant walk to many of the Adelaide centre's main sights including Rundle mall, the university, and the art gallery, and a short and quite direct ride by public transport to everything else including the airport and Glenelg beach. Super friendly and helpful staff, great bed, nice TV, clean bathroom, cool views! Thank you ibis adelaide
Highly recommended! I had a wonderful stay at the Intercontinental.
The staff's exceptional responsiveness and attentiveness truly stood out. While things may not always go perfectly, they addressed my concerns quickly and made me feel genuinely welcomed - just like being at home.
A special thanks to Jenny at the front office who thoughtfully arranged a room with a view of the riverside fireworks (a delightful surprise I wasn’t expecting). From check-in at the front desk to luggage delivery and even proactive messages letting me know I could reach out anytime, the entire team (Divya, Kenneth, Kimberly, Kendra) was consistently attentive and responsive.
Though I only booked the basic room type, it was surprisingly spacious with a comfortable sofa and a convenient desk. The bathroom included both a tub and a shower.
I truly appreciated the generous space and excellent service. Everything was too good! It was really great value for money. You simply cannot find a competitor in the city at the same price that offers such an outstanding level of service, space and amenities.
Their dedication allowed me to relax and enjoy my stay with peace of mind. I would love to return! :) which I actually did extend my stay for a week ***
Room was clean and still spacious after we asked for a fold-out bed for our 8-year-old. Great service - we were given some cables to connect our phone to our rental car as we forgot to pack them. The only thing is we were not provided with extra sheets for the foldout bed so our 8-year-old lay directly on it. We were given extra pillows but no extra blanket for the foldout bed, so we covered our child with the thin bed runner which was on our bed as a blanket, but he woke up cold in the middle of the night and crawled into our bed.
This hotel is clean and situated on the outskirts of the CBD, in a tranquil environment. There is a large park across the street, and it takes just 10 to 20 minutes to walk to BB. For further travel, it's only a 4-minute walk to the train or bus station. The location is very convenient, offers great value for money, and I highly recommend it.
ผผู้เข้าพักIt was ok, but not more.
The two most important things for me in any hotel are a comfortable bed and a good shower.
the bed was great but the water pressure in the shower was very poor.
Aside from that, there were other issues that I would not expect from a hotel of this standard, carrying the prices it does.
The TV power button did not work, neither did any of the top buttons on the remote.
Once I turned the TV on at the GPO and then on the actual TV itself, I was unable to use the connected DVD player as the buttons to switch to it on the remote did not work.
Breakfast was quite poor. Basically cereal or scrambled eggs with a few other options such as fruit cups, yoghurt and biscuits.
It served my purpose being close to the convention centre, but I doubt I'd stay there again.
ผผู้เข้าพักWe stayed at the hotel for my husband's birthday and had a great time. Loved the heated pool and jacuzzi. Room was very spacious and comfortable. Breakfast was a bit disappointing, very cramped and staff were struggling to keep up, did not feel like a five star experience. Balcony really tiny with no view, so not one you could actually use. Service was excellent and staff were very friendly.
ผผู้เข้าพักHotel is on the beach front and has good views if you have a room that side of the hotel
The bar had a pigeon flying around it was a little off putting also the breakfasts were below par I ended up eating out every day
Room was clean but a little old and tired
Heating had broken and took a week to be fixed
ผผู้เข้าพักThis is a great location and i enjoyed my stay albeit a couple of niggles. The shape of the room meant the TV was so far away from the bed. It seemed positioned perfectly to watch TV from the bath, but id rather have a comfortable viewing from the bed. It also meant two of us squeezed on to one side of the b
Bed to be able to see the TV. The mattress was also uncomfortable and clearly needs replacing. It sloped one side and had a big bump in the centre.
Overall a good hotel but I wouldn't stay in that specific room again.
ผผู้เข้าพักWe had a great stay at Hotel Grand Chancellor Adelaide. The location is excellent and makes it easy to explore the city. The room was clean and comfortable, and the amenities were good overall. Service was friendly and helpful. A solid choice for a stay in Adelaide!