Clean, comfortable with nice view to the Indian Ocean. Very good gym with view to the ocean. Good massage service but very expensive. The breakfast was excellent. Good location in the city center, next to the USA embassy but very dark outside at night. Many restaurants around but the hotel has also excellent restaurants. The roof swimming pool has nice panoramic view but it was crowded.
The room itself was clean and the room service was decent, but all of that was completely ruined by the blatant discrimination from the lobby manager, Jimitation—I had originally decided to stay here a second time, but now I just feel utterly disgusted!
In the early hours of the morning, I finished my trip and was the first to arrive at the front desk. I handed over my passport and waited to check in, only to be left standing there for a full five minutes. Jimitation ignored me the entire time, with no communication or response whatsoever. It wasn’t until white guests arrived to check in that he immediately put on a smile and served them first—no explanation, no reasonable excuse, just openly prioritizing others over me! When I took the initiative to ask when I could check in, he coldly replied, “You can’t check in now; you’ll have to come back in two hours,” his attitude arrogant and dismissive.
This kind of differential treatment is not an oversight—it’s deep-seated discrimination! As a paying guest, I felt nothing but insult, disrespect, and profound humiliation. Jimitation’s behavior not only violates basic professional ethics but also tramples on the bottom line of equality between people! I will never choose this hotel that condones discrimination again, and I strongly advise everyone who values being treated equally to stay away—a place filled with discrimination is not worthy of being called a “service hotel” at all!
Our family of three checked into the hotel during the first week of May 2025. Unfortunately, our overall experience was underwhelming. Room service was disappointing, our order was incorrect, and we chose not to send it back as we assumed it would take a long time to receive the correct one. It also took three separate calls just to receive the room service menu.
Additionally, we were charged for ice despite having an active room service food bill, which felt unreasonable. When we inquired about evening entertainment (Friday eve), the front desk assured us a live band would be performing, but this never happened.
It appeared the resort seems to operate with minimal staff, which may explain the drop in service quality. On a positive note, we were warmly welcomed by a great host at check-in, and the barman at the pool bar made excellent cocktails and provided friendly service. Hopefully, this could be just a rare slip-up.
I’m absolutely thrilled with my choice of accommodation in Colombo! The location is perfect—situated in a comfortable and safe area with plenty of restaurants and supermarkets nearby. It’s also very close to the city center, making it super convenient. The staff are incredibly friendly and helpful, always ready to assist. The rooms are excellent, well-equipped with everything you need for a comfortable stay. And the rooftop pool is simply amazing!
My family and I checked in to the Cinnamon Grand of Colombo,Sri Lanka. It is a hotel centrally located near shopping and dining areas. We have always liked the food at the Cinnamon Grand and the little shopping mall, a short, covered walk from the hotel.
Check-in at the Cinnamon Grand is not too complex. The elevators are not as slow as Bangkok or Las Vegas. The hotel rooms have enough room and amenities. Although my wife and I were overcome with a damp and musty smell. Given the age of the hotel and the humidity in Colombo, I can see there is not enough ventilation to air out the hotel rooms.
Staff at the reception was very friendly and nice. Even though there were a lot of people, we got our room quite fast. One of the guys helped us to bring our luggage to the room. They welcomed us with drinks and there were fruits in the room. The bathroom was clean, the bed very comfortable, we had a good rest. There is a railway station near the hotel and it’s close to the sea and some popular tourist destinations. The breakfast was amazing!!!!! So much food! Everything was very very very delicious, I ate the best Christmas stollen there! Be careful if you eat outside, the bird stole our leftovers😄 Overall, we enjoyed our stay, thank a lot!
ผผู้เข้าพักThis hotel is in Wattala which is only 7km from the Fort train station but feels ages away.
Service - excellent. As in all areas of Sri Lanka the staff are very friendly and helpful. All say hello and genuinely seem to enjoy their jobs. There seems to be an army of cleaners and wait staff and again, all are friendly with very good English. The doorman was my favourite with a massive smile and great personality!
There were some issues with the half-board deal I was on regarding when and where you can have the half board - which is only breakfast and dinner although on Trip it reads like you have a choice of when you can have your two meals a day. So just clarify when you arrive to be sure.
Facilities - big open ground, big swimming pool which you could do laps in if you wanted but also with decent steps on the side so younger children can play. There is also a small children's pool too which is adjacent to the big pool and next to the sun bathing area which has around 10 sun chairs in pairs with an umbrella and small table around the grass area, with more chairs and beanbags set up on the higher area.
I have seen big groups playing team games, cricket, football, some weird waterpolo/volleyball/handball game in the pool and even a few keen cricket players today.
Restaurant - the floor level open air restaurant is well staffed, nicely proportioned and the buffet breakfast, lunch or dinner is extensive (if a little repetitive after three days). On some occasions there was live music which was nice and not overpowering, playing mainly English music.
Bar - The Fishery is the outdoor restaurant for al e carte food service and some drinks. You can choose to sit under the roof bar area or under trees next to it, on big picnic style seating.
Gym - this is located next to the pool/restaurant and although it is a bit tired, it has everything you need. The running machines are a bit clunky but at least they work, the weight machines are a little stiff to move but again they are functional. There are free weights and area to work out - even a small space for yoga or stretching if thats your thing. There is also air conditioning - and in 30+ heat, very much needed!
Downside - its a bit hard to get to and you have to take a taxi or tuk tuk (don't pay anything over 5,000 for this!). The beach which you can see and hear, is very close but not suitable for swimming - especially for young children. Also the beach isn't particularly clean - outside the hotel the beach is raked for appearances, but walk 50m to your left or right, and its not too pretty!
Not really a downside but be aware that if you are here in weekend, this place seems to host a lot of parties, weddings and events - which is great energy with lots of noise and atmosphere. It is a lot quieter in the week days. And the pool becomes full in the afternoons!!!
ผผู้เข้าพักWE DO NOT RECOMMEND THIS HOTEL.
Despite a very good start which involved a very helpful early check-in for our group of four travelers (two rooms) and lots of friendly smiles from the hotel reception team, unfortunately our stay took a bit of a negative turn owing to some confusion over two additional bookings we had made to extend our stay following a change in our plans. I really find it hard to understand why this simple process caused confusion to the duty manager. The following day, despite clearly explaining that we had made additional bookings to extend our stay, the desk staff were confused and claimed that one of the room bookings was not confirmed. The duty manager was dismissive to us and actually ignored us, (even though he had perfectly good English to communicate with us), preferring to speak through another member of the reception team who was standing right next to him. After a wait of at least 15 minutes, I told him that we were not prepared to wait any longer and that he could let us know once the issue had been resolved. This was clearly an administrative problem between the hotel and Trip.com which soured our stay. The duty manager was unprofessional and discourteous towards his guests.
Our experience left us unwilling to use any of the hotel facilities other than the breakfast buffet. The breakfast buffet was very good and the staff team exceptional in their service and friendliness. We did use the lounge bar on one occasion and again, found the staff to be friendly and helpful - special mention to Jerushan, with whom we enjoyed a great conversation. He is a credit to the staff team. Perhaps given his people skills, he should be made a manager?!
Other than the reception area, the hotel is very tired and in desperate need of an upgrade. In our room, a light switch cover fell off, some bulbs were not working and the room was dirty - a build up of dust in the corners and on the wardrobe louvres which quite obviously suggested the rooms were only being given a superficial clean.
As said, we do not recommend this hotel and we will not stay here again. We expect far from a Ramada branded establishment.
ผผู้เข้าพักClean, comfortable with nice view to the Indian Ocean. Very good gym with view to the ocean. Good massage service but very expensive. The breakfast was excellent. Good location in the city center, next to the USA embassy but very dark outside at night. Many restaurants around but the hotel has also excellent restaurants. The roof swimming pool has nice panoramic view but it was crowded.
IIbrahim AzlifCinnamon Life truly lives up to its name as the City of Dreams! The facilities are world-class, offering everything you could possibly need and more. There are plenty of dining options with excellent food outlets to choose from. The gym is well-equipped and maintained, perfect for keeping up with your fitness routine during your stay.
The pool area is spotless and inviting, with attentive onsite lifeguards ensuring safety at all times. The poolside bar is a great place to relax and unwind a perfect spot to chill out after a busy day.
Cinnamon Life is more than just a hotel; it’s a full-fledged business and entertainment centre that has everything under one roof. I truly enjoyed my stay and will definitely be returning!
BBeeshman BahiradanHotel Nippon Colombo offers a decent stay with a few hits and misses. The rooms were okay — fairly clean, but could use some updating in terms of decor and maintenance. Service was polite but a bit slow at times, and certain amenities felt a little dated.
That said, the food was absolutely fantastic. The restaurant really impressed us with flavorful Sri Lankan dishes and a variety of options that felt authentic and well-prepared. Whether it was breakfast or dinner, the meals consistently stood out and were the highlight of the stay.
UUlianaI’m absolutely thrilled with my choice of accommodation in Colombo! The location is perfect—situated in a comfortable and safe area with plenty of restaurants and supermarkets nearby. It’s also very close to the city center, making it super convenient. The staff are incredibly friendly and helpful, always ready to assist. The rooms are excellent, well-equipped with everything you need for a comfortable stay. And the rooftop pool is simply amazing!