ผผู้เข้าพักCheckin process was good; but the room was ice cold when I first arrived. After turning the AC off to get to a more livable temperature, I noticed that the chair by the window reeked of stale cigarette smoke. As long as the fan was always running and the temperature setting was cold, the smell was not noticeable; but hardly hospitable. The center of the bed sagged a bit; it might be due to the lack of proper bed support under the mattress. Plentiful hangers came in handy. Showers were very nice; lots of hot water and good pressure. I can't review the breakfast or facilities because I did not partake of either one. These problems can be quickly rectified; but I should not have to ask. They should have been observed by hotel staff and reported for correction.
Housekeeping service showed up at 8:45 on the first day of a 3 day stay to clean the room but I was still sleeping. I didn't realize that I _HAD_ to put out a Do Not Disturb placard to keep them from waking me up. I thought they would be able to tell that I was still in the room with their housekeeping key. They did not return later that day to perform their tidy up routine.
ผผู้เข้าพักI had called a week earlier to request 1st floor since I am claustrophobic & can’t do elevators & when I checked in they gave me a 2nd floor room but when asked they switched me to a 1st floor room. The 1st room the TV did not work but the 2nd room the TV worked but the garbage can was half full if garbage & the lights on each side of the bathroom mirror just flickered & would not come on. The thermostat is very confusing & hard to figure out & we had the front desk guy come to room but it didn’t help so they need to figure that out or put instructions next to thermostat to explain how to use. It shouldn’t be as difficult as it was. We couldn’t figure out if the cool or heat was on. The room was chilly & we couldn’t get it warmed up. The next morning I went out to breakfast & came back to my room to get my things at 10:30 & was locked out so I had to go to front desk & waited 6 minutes for someone so they could fix my key to get back in room to get my things & check out. The hotel is beautiful & very clean. I am pretty sure I won’t go back to this hotel for awhile.