Overall, the hotel itself is satisfactory, and this is not my first time staying here for work purposes. The late check-out until 3:00 p.m. was appreciated.
However, I would like to raise a concern regarding the service during my stay. I requested six (6) bottles of mineral water, and the staff initially agreed and informed me that the water would be sent shortly. Subsequently, I only received two (2) bottles.
When I called the lobby to follow up, I was informed that the hotel policy allows a maximum of two bottles only. This was confusing, as my original request was acknowledged and accepted. If there is such a policy, it should have been clearly communicated at the outset.
Additionally, after informing the staff that I was thirsty and requesting that the water be sent as soon as possible, I waited for more than 30 minutes and still did not receive the water. Eventually, I had to walk to the lobby myself to obtain it.
I would like to understand if this level of service is in line with the hotel’s service standards.
“Very comfortable accommodation! The room is clean, spacious, and equipped with modern amenities that are truly satisfying. The peaceful ambiance made the stay incredibly pleasant. Highly recommended!”