The lobby ambience was pleasant with ample spaces. We have given a great hospitality upon our arrival and check in. I did enjoy the roof top bar as well as bar by lobby. The food was pleasant with mostly are Indian food. Pastries and few other western foods are also well prepared. Am sure will stay here in my next visit.
The location of the hotel is perfect. The room was very spacious.The room was very clean and comfortable .Overall good!Excellent service. Kudos to the team.
The service quality and friendliness of the staff has dropped a lot, when i compare my stay with Radison Blu in Coimbatore, the overall rating is 6.5/10 rather than RB 9/10. Team please look into it.
Hotel is nice and gym/pool are ok.
Breakfast is good.
One let-down was that I had booked 2 rooms with one king-size bed. However, this was not available anymore so I was given 2 rooms with 2 small beds.
No apologies from the hotel or options to adjust/upgrade. This was a let-down and not handled well.
BBharathaninNZI would definitely return here. Overall, very good value for money.
The breakfast daily and the staff were truly exceptional. The room was good, everything worked and in-room dining that is 24/7, was excellent. We arrived at 2am and the food, at that time, for famished travellers was truly appreciated.
Thank you Holiday Inn. You have excellent staff and hope you are valuing them. Staff farewelled us on our last day!!
I did not give five stars for cleanliness as the toilet seats could/ should be cleaned better.
VValentine56My wife and I stayed there for 3-days in mid July, overall stay was good and pleasant and we take this opportunity to thank Mr Ramar (Manager @ Cilantro) who was not only polite and professional, he went the extra mile to help us out in a complex situation that arose on our 1st day.
A well deserved PAT for Mr Ramar in exhibiting his professionalism
But I cant say the same for the Travel Manager Mr Balaji who vehemently refused and not even seeking any other avenues or alternatives to assist us, totally
no empathy shown at all bearing the fact that we being tourists cant access to all your facilities
This we consider a major setback as its reflects horrid customer service
ผผู้เข้าพักWe enjoyed our stay in esthell resort. We have been upgraded to newly constructed executive rooms. It was awesome. Amenities, games were enjoyed by myself and my kids. A wonderful place for kids to stay and enjoy.
MMalik_ExplorerThe hotel is actually getting outdated with boring interior with fading colors and stripping off hard materials, they should do something about getting rid of birds that pooping on windows and unpleasant views. Exterior obviously can see lots of cracks all over building. Fayaz the front desk guy check in dunno how to smile when welcoming customers. You are saying it’s luxury collection hotel but something you have to work on it. Otherwise competitor will take over.
CCreaKriA budget version of other Taj hotels.
The first thing that strikes you is the reception desk is high, so you're forced to stand while checking in, whereas in other 5* hotels, there are seats on either side of a desk.
Then there's no porter service, so you're meant to carry your own luggage to your room.
The room itself is serviceable, and not up to the Taj mark. One of the closet doors had a loose hinge whose pin fell off. The part of the toilet bowl under water had a permanent yellow film. The hair dryer was a compact one that only had the heat option without cold air drying.
That said, the service was quick, efficient and with a smile. The food was good, both breakfast and room service.
If you know to expect a marked down experience at a lower cost than its more famous siblings in Chennai, then it's a good bet.