Staff are fantastic and happy to help. Parking can seem like an issue when you arrive but once you check in the book into the ANPR system you can park anywhere in the service areas.
Comfort room had everything you need.
Areas for improvement:
Not sure why a hairdryer is installed inside a drawer, you have a very short cable to work with.
Bathroom could do with some TLC, but the cleaners do a good job keeping it clean.
Pillows weren’t great but would be fine for one night.
Not the standard you expect from a Hilton. Had to change room theee times. First due to mattress being too worn / soft / springy. Second for sofa bed mattress being like wire (too worn). The third had no heating (it’s December ) and whilst heaters were supplied, you can see a pattern immerging… Lacking proper maintenance and mattress replacements which ultimately impact the main reason for any stay - a good nights sleep.
Could not fault the actual room, the pub itself and the staff. Room was squeaky clean, even with a cafetiere. Niggles 1) the ”Roberts” radio had a great tone etc, but needs instructions
on how to use it; otherwise as useful as an ashtray on a motorbike! 2) bedside alarm clock was not working... the battery was not properly installed. 3) restaurant opening hours were odd....closed until 8pm? Menu was not inspiring, a little confusing? All in all, a good place to stop-over....although clearly not aiming for the budget-conscious traveller....oh, and the beers were excellent, even with real ale....
We enjoyed being on the outskirts of Bristol in a historic house in a lovely village. Comfy bed, and small touches - tea, coffee and some milk in the fridge - were helpful. Nick kindly posted on the scarf I had left behind - thank you for that and our comfortable stay.
We stay at this hotel frequently and know what we are getting every time. I thankfully was able to move to the ground floor on my request face to face. So accommodating and lovely obliging staff. Free Parking is available.