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Novotel Palembang is easily one of the best 5-star hotels in Palembang! Its prime central location makes it a perfect base for exploring the city, with easy access to attractions and business districts. The spacious rooms are modern and comfortable, ensuring a relaxing stay. Food lovers will be delighted—the dining options here are delicious, offering a mix of local and international flavors. While the price point is slightly on the higher side, the quality of service, amenities, and overall experience makes it worth every penny. Highly recommended, and I’d definitely choose Novotel again on my next trip to Palembang! Novotel Palembang adalah salah satu hotel bintang 5 terbaik di Palembang! Lokasinya strategis di pusat kota, dekat dengan tempat wisata dan pusat bisnis. Kamarnya luas dan nyaman, cocok untuk relaksasi. Makanannya juga lezat, dengan pilihan hidangan lokal maupun internasional. Meski harganya sedikit premium, pelayanan dan fasilitasnya sepadan dengan kualitasnya. Sangat direkomendasikan—pasti akan menginap lagi di sini kalau ke Palembang!

The hotel is in the mall complex. So you can get your things easier. The traffic near the hotel is okay but when the big rain downpour, you better not go anywhere. Because the road will get flooded. The hotel has a nice swimming pool and a hot tub. Kids will love it. I didn’t get any breakfast, but they’re breakfast was good enough.

The hotel is a bit far from the city center, but I chose it because it’s conveniently located near my workplace. I was really impressed with the cleanliness, comfort, and service. Everything was excellent. The amenities were complete, the staff were attentive, and the overall experience truly felt like a genuine five-star stay. However, I was a bit surprised to learn that a deposit of Rp500,000 per room was required upon check-in, as this information was not mentioned on Trip.com. It would be helpful if this detail were clearly stated in advance for guests’ convenience. Even though it’s not right in the heart of the city, transportation is easy since online taxis are readily available. Getting to the city center or exploring nearby attractions was no problem at all. Overall, it was a pleasant and comfortable stay. Definitely a hotel I’d consider returning to.

excellent service ever!!!!.. very recomended hotel in Palembang.. we arrived in a evening, the security have a good knowledge of service, help us to call the bellboy and bring our luggage to the lobby. the customer service very friendly and helpful. i got a lot of convinience and highest service from them. the room cleaniest hotel room ever. we got connecting room. the swimmingpool is small but no worries kids got a lot of happiness play on it. last but not the least.. they offering palembang foods' breakfast. the choice is not as much as i though but its enough to taste a from the sour savory food until sweetness.. maybe next if i come back palembang , will chose this hotel agai.. thanksss all staff the excelton more success and famous!!!

I stayed in this hotel because of seeing many reviews admire its breakfast very good and it is true even though I could not find my favorite food of lupis and lontong sayur, he he...

Kamarnya nyaman sih, cuma bermasalah sama pintu yg susah dibuka karena harus manggil housekeeping dan kamar mandinya agak kurang karna air disalur pembuangan lama turun jadi agak becek dan basah banget

Good Enough For their Price. Clean Enough even without Lift. But For That Price. It's absolutely Worth it. In the center of Palembang and business district. Room not to big but enough.

Great service from all the staff from front desk to the restaurant and housekeeping. Located just along the main road where there’s a plenty of eateries in the area. There’s even a pool and small gym, and breakfast buffet spread was a good variety. Highly recommended!

This hotel has so much potential. Some parts require some renovations to make it look more presentable and not too outdated. But the staffs were nice and helpful. Price and location also the best. Many available must-eat food nearby.

Had a great stay at this 4 stars property. The facilities are top notch; The gym, sauna, pool, and spa were all well maintained and a highlight of the trip. The rooms are spacious and very clean, and the staff truly stands out for being friendly and attentive. My only major concern was the bedding. The king size bed, was actually two single beds pushed together. This made the middle of the bed quite hard and uncomfortable to sleep on. Aside from the bed setup, everything else was perfect.