Location is average.. not the best but not bad either. Shower was too hot, cant make it warm. If we turn it cold the pressure drops. No instant coffee only tea. And safe deposit box was locked so we were unable to use it. There was also pee (or something similar) on toilet seat when we checked in. But staff were very helpful. We brought sambal which had to put in fridge and they helped us retrieve them at the end of the stay as our room fridge wasnt cold.
My second stay here but in another room. The safe was not working again. Had to call in the technician.
The shower hose leaking across the length of it. Asked for technician to come but none came.
Food that is delivered for room service is different from the menu given
I arrived late time and I made 4 nights reservation but the schedules changes and the reception (front desk) helped me much and finally solve my big problem with platform. Special thanks for Mr Thorig & Ryan, they did their best work for me. And the hotel is full of design the place is very quiet and people always smile to you when face to face , nice breakfast and I will choose this hotel next time when I’m in Tangerang.
JJoan HaaseExceptional Stay at DoubleTree Bintaro – Always Feels Like Home
I had the pleasure of staying at the DoubleTree Hotel Bintaro from June 18 to June 20, in the King Room with a Sofa Bed. As always, my experience at this property was nothing short of amazing. The level of comfort, cleanliness, and service remained consistently excellent throughout my stay.
Although I did not opt for the breakfast buffet this time, I genuinely missed the hotel’s signature morning spread, which I remember fondly from previous visits. Their breakfast selection has always been a delightful part of the stay, and I look forward to enjoying it again on my next visit.
What truly stood out during this visit was, once again, the exceptional service from Bella. Her warm hospitality and attention to detail went above and beyond expectations. It is always reassuring to be welcomed by familiar faces who consistently provide such high-quality service. I’m sincerely grateful to Bella for making my stay as comfortable and pleasant as ever.
There is absolutely nothing I could point to as a shortcoming during my time at DoubleTree Bintaro. Everything met or exceeded my expectations, and I wholeheartedly recommend this hotel to anyone seeking a reliable and relaxing stay in the Bintaro area.
SSer HuaThey have beautiful pool and Gym .The hotel breakfast is nice .The hotel doing major painting work and up grading good for family holidays near by few mall around.
LLC666I believe that the hotel was a local's favorite as the booking was quite full during Eid al-Fiṭr despite its relatively high price. The hotel was full of family and kids and there is no tranquility. Unlike other comparable hotels in the area, the hotel was not directly connected to the so called private beach. The so called private beach is not private at all and was occupied by many other non hotel guests. The non hotel guests can even park at the hotel carpark and use the ”private beach” and pool for free. Hence the ”private beach” was very full as those street vendors would charge people using the public beaches. So many non hotel guests just flooded in and the staff couldnt care less. So basically hotel guests are stripped off the privilege in using it, and you could never find any space. No towel was provided at the ”private beach”, the pool was like a mud swamp. No locker, only three btoken huts for toilet and changing, and no towel provided. As for the pool in the hotel main building, there is no control as well and seems anyone can use. Only several chairs and pavilions were available but all were occupied by people who did not dress like hotel guests (who would bring their clothes for changing at the pool if they are hotel guests?) Staff was non existent and no one offered to help you find some empty seat. As to other services, the dinning part is fine and food were reasonable. For the room and hotel, while the overall maintenance is ok given that the hotel is pretty new, maintenance was needed as well as cleanliness. The water at the outdoor bath was not hot. No hair conditoner and body lotion. Service-wise, the front desk people are good and tried their best to help. Hope they would not ring guests up at 9am asking them if they want to clean up room. Overall, view from the hotel was stunning, but not even close to 4-star services and facilities.
KKusumaA good beach front hotel. It used to be my favourite hotel since 2015. However, it's very disappointing now. For this price, there's a lot they can improve especially the food quality. It's hard to find a proper restaurants in this area, I really hoped we could count on the hotel restaurant during our stay but we're disappointed. The food at the buffet dinner is all bad, too sweet, too salty, not fresh seafood (rotten fish), meat is also too dry & not fresh, maybe already kept in freezer for too long, but the price is not cheap. The room is a bit outdated, the bathroom has no single hanger, where do you expect us to put our towel when taking shower? On the floor? I really love this hotel, that's why I wrote this honest review and hopefully it will improve so we can visit this hotel again in our future trip.
AAfwan RahimFantastic Stay Near the Airport with a Delicious Start to the Day!
Our recent stay at Amaris was an absolute delight, perfectly situated for anyone needing convenient access to the airport without sacrificing comfort or a great meal. From the moment we arrived, the staff was welcoming and efficient, making check-in a breeze.
The hotel's location is a major plus. Being just a short free shuttle bus from the airport terminals took all the stress out of our early morning flight. The complimentary shuttle service was prompt and reliable, a thoughtful touch that we greatly appreciated.
One of the standout features of our stay was the breakfast. Often, airport hotel breakfasts can be an afterthought, but here it was a true highlight. The spread was impressive, with a wide variety of both hot and cold options to suit every palate. The scrambled eggs were fluffy, the bacon was crisp, and there was a wonderful selection of fresh fruits, pastries, and yogurts. The coffee was fresh and plentiful, providing the perfect fuel for a day of travel.
Our room was clean, quiet, and comfortable, providing a restful night's sleep before our journey. We couldn't hear any airport noise, which was a pleasant surprise.
Overall, we highly recommend Amaris to anyone looking for a comfortable and convenient stay near the airport. The excellent breakfast and friendly service make it a top choice that we will certainly be returning to on our next trip.