I was stopping here after in a business trip. Overall food and room are clean. Service is nice but...
I was very disappointed by being in Australia in a Novotel with such poor internet. I mean I felt in 2002 when we had to use Modem and it kept disconnecting... I should have gone elsewhere for a business trip stop than there.
Another thing, the gym is really dirty. It is really uncomfortable to touch the material and there is no cleaning or disinfectant. I left the gym fearing to catch something.
Improvement needed.
Stayed here twice. First time was really good, the second time the room had still some rubbish. The beds are very comfortable and the rooms quiet. Location is great, close to mega mall and public transport. Breakfast was simple - no cheese or yogurt - but ok. The only negative thing is the WiFi. It is slow and hangs sometimes. It also has a minimal quota.
I found this property via Kayak which then led me to Trip.com. After paying I found the property was in a different location to the map and didn't match the photos. The email confirmation had the right photos and that's when I realised something strange was going on. I didn't know I'd be sharing this tiny apartment with a stranger until I turned up. It's basically someone's apartment. The living room has a curtained off area where I think someone else sleeps. The pillow smelled as if someone had already used it. Room just had a broken pedestal fan. The room also doesn't lock so I didn't feel safe leaving anything valuable in there, let alone sleeping with a stranger right next door. Wifi also wasn't working. I left right away and found somewhere else to stay. Not worth the money at all, just a very strange situation. I travel a lot and won't ever be using Trip.com again either. Can't trust it.
ผผู้เข้าพักThe Mantra Hotel has outstanding location. It is directly in front of the Woolworths supermarket - the best option in central Cairns. It's also virtually opposite (the esplanade side)the lagoon public beachfront swimming pool. Finally it's just a 5 minute walk from Cairns Cruise Terminal, with outstanding day trips to Green Island, Fitzroy Island and the Reef. I booked a sea view room. When you enter the room, you don't see the ocean, but a building across the road. However, the view from the balcony was amazing. The balcony overlooks the main features of lagoon on the sea front. During the day it is great view - the lagoon pools and sea in the background. At night you cannot see the sea (as to be expected) but you have the amazing lagoon lights, which makes it very desirable and even romantic. Our room was at the end of block, which overlooks a shopping mall (no car noise) - looking right from the balcony is the lagoon view and looking left is a mountain view. However, from 2:00pm to 6:00pm the sun comes directly into the balcony area, which means it unusable until sun sets. Of course if you don't mind baking in the sun on the balcony, this is not really a concern. The room itself is pretty basic. The mini fridge of OK and TV has domestic channels only - no cable TV for BBC/CNN. The bathroom is of a good size. There is combined shower & bath. However, when using the shower, it can slightly flood this bathroom. A shower curtain may be desirable because the glass panel is not sufficient enough. At $225 per night this hotel was not cheap and you can better deals by coming in the off-season OR going bit further down the esplanade, and choosing another hotel. The Mantra does have its own pool and it is wonderfully heated, with normal deck chairs you would expect at 4 star hotel. However, the pool gets very little natural sunlight, because it of its location between 2 buildings. Overall, the hotel has amazing location, and it is still recommended, despite the shortcomings mentioned. My final note: When we checked in, I was impressed with the level of service provided by the receptionist. She had a very welcome attitude and a wonderful personality.
ผผู้เข้าพักStayed here twice. First time was really good, the second time the room had still some rubbish. The beds are very comfortable and the rooms quiet. Location is great, close to mega mall and public transport. Breakfast was simple - no cheese or yogurt - but ok. The only negative thing is the WiFi. It is slow and hangs sometimes. It also has a minimal quota.