The hotel is a wonderful old Victorian building, very close to all major tourist attractions, food shops, pubs and food market. During our 2N stay at the hotel we only faced two issues. 1)the lift is very compact (small) and slow and gave up on the second day of our stay. 2) The sink in the room got clogged but the staff immediately resolved the issue. The hotel staff were kind and courteous. I’d highly recommend staying at The Angel hotel.😊
Decent hotel, centrally located close to the train station making it a very convenient place to stay. Staff very welcoming and took into account my special request and booked me a quiet room which was appreciated.
Breakfast, nothing special, just like any other hotel breakfast in the uk. Good views at the breakfast area, staff on hand to help and often going out of their way to help.
Service was 10/10.
Rooms themselves felt a little old and could do with a touch up but comfy enough for a short stay! Coffee machine too!
I’m a female solo traveller who had an absolutely wonderful stay. I read some reviews that complained about the noise, but to be honest if the window is closed it would only be a muffled sound. This is in the heart of the city so it was to be expected. A group was singing donation karaoke outside which was funny to listen to.
Cleanliness-wise, it’s fine. There were a few stray hairs from the previous guest and a few areas were dusty, but you could tell they just focused on the main areas. So not incredibly clean but good enough.
The front desk folks were very friendly and I felt secure in this hotel. You had to buzz in after it was a later hour, which was good so the drinks don’t wander in. Also I am happy that this room had air con. Would love to return here again, everything I wanted to do was within walking distance!
I had a lovely stay here. The location is fantastic with lots of things going on all around and most places are a short walk away.
The staff were very accommodating and polite. There's not a lift so you do need to walk up stairs. Before arriving, I requested a room on the lowest possible floor to minimise climbing for my mother and the staff were responsive and helpful. The service from Sanjay and Ruth was excellent. The breakfast was yummy and they had vegan-friendly options too!
I was worried the room would be a bit small for two people but it was lovely, the shower was great and it was actually quite spacious.
I was also impressed with how secure the hotel was and Anne-Marie on the front desk was really pleasant to chat with at any time.
I would definitely recommend this place and I would be very happy to stay here again!
Comfortable and Modern Stay
I had a pleasant stay at this hotel. The design was simple yet modern, creating a relaxing atmosphere. The room was well-maintained, featuring a spacious and comfortable bed. The bathroom was clean and well-equipped, adding to the overall comfort. A great choice for a straightforward and enjoyable stay!
Really love this hotel and the location right in the centre! I always choose to stay here. Staff are super friendly and rooms are nice and clean. Car park under the hotel (at an extra cost of £18pn) The only difficult thing is getting to the hotel by car, as it sends you down a bus/taxi lane which can be confusing.
KKenny NyoRoom is clean but aged. Drinking water provided once only, not replenish daily.
Not feeling welcome by reception as they appeared to be robotic and just doing what they are paid to do.
Kettle provided, no mini fridge.
No F&B outlet nearby, just a 3rd party run restaurant next to hotel lobby.
20 mins walk to city center.
Below par Accors hotel.
LLVBCReally love this hotel and the location right in the centre! I always choose to stay here. Staff are super friendly and rooms are nice and clean. Car park under the hotel (at an extra cost of £18pn) The only difficult thing is getting to the hotel by car, as it sends you down a bus/taxi lane which can be confusing.
Tthe travelling brummieBest hotel I've been to so far all the staff day/night was well mannered happy helpful joyful staff from reception to dinning down to the cleaners all have above and beyond with my stay from the moment I arrived made me feel equal as im disabled the lift access was easy to use helpful with my luggage straight away no waiting around reception was brilliant excellent communication got my room card really quickly no waiting around 3 lifts so plenty of access to floors my room was beautiful spacious easy access with quick card entrance with electric door just swap and the door opens for you with one press button to exit bathroom has all disabled access toilet bars shower seat with arm rests your able to move from side to side which helps getting to dry floor food was amazing from breakfast buffet massive selection you got to try the mixed fruit juices red and green flavour explosion have your great British fry up with a croissant and cappuccino for afters even had reserved table with easy access with out asking help with service if you want your breakfast brought too your room i highly recommend you stay in the Leonardo hotel for best stay on what ever your needs great tourist's while on your stay you have to visit the castle
ผผู้เข้าพักThe hotel is located in a very nice area where it’s easy to get a taxi or walk anywhere within the town.
However, the mobile signal was quite weak, and the hotel Wi-Fi kept disconnecting - I had to log in again every time, which was quite inconvenient when trying to work.
The room had a strong smell of rubber or leather, which made me feel sick and gave me a headache throughout my stay.
The shower drainage didn’t work properly - no other drainage hole in the bathroom, and it eventually overflowed. I had to call the maintenance team to fix it.
After lying on the bed for a short while, I noticed red, itchy patches on my face, almost like insect bites. I later found out that strong detergent used in washing the bedding can sometimes cause skin irritation. That night, I slept with a clean towel over the pillow and asked for fresh bedding the next day. Although my companion didn’t have any issues, I’d recommend anyone with sensitive skin to cover the pillow with a clean towel just in case.
Overall, the services provided by the hotel were not bad, but the condition of the room and the reliability of the Wi-Fi definitely need improvement.
NNickRZWe arrived just before check-in time and were allowed to go into a room, but the room had opaque windows. We booked over 3 months ago, just expected what we asked for, not first come put them in there. We then waited for another room, to then get a double bed and a fold away bed instead of two twin beds. Lots of old furniture nonsense which was now in our way as not enough space due to two beds. Beds were comfy but arrangement was not.
The breakfast was very nice, could choose kippers if you wanted.
ผผู้เข้าพักI really enjoyed my stay overall. The location was fantastic—on a beautiful street—and the hotel building itself is stunning. When I arrived, I was warmly welcomed by a very kind Italian gentleman, which gave me a great first impression. My room, though located in a separate area, was clean, modern, and nicely decorated. Everything looked fresh and well thought out.
However, I was disappointed to find visible stains on the bed sheets. While I believe they had been washed, the stains hadn’t come out and the sheets were still used, which didn’t match the high standard the rest of the hotel presented. I think they should have replaced them.
Another minor inconvenience was the bathroom light, which was automatic and triggered the extractor fan. This meant that even during the night, using the bathroom caused the noisy fan to stay on for a while, which could’ve been avoided with a manual light switch, in my opinion.
Despite these issues, the stay was mostly very positive, but I can’t give a full five stars because of the sheets. Hopefully this can be improved for future guests.
ผผู้เข้าพักI’m a female solo traveller who had an absolutely wonderful stay. I read some reviews that complained about the noise, but to be honest if the window is closed it would only be a muffled sound. This is in the heart of the city so it was to be expected. A group was singing donation karaoke outside which was funny to listen to.
Cleanliness-wise, it’s fine. There were a few stray hairs from the previous guest and a few areas were dusty, but you could tell they just focused on the main areas. So not incredibly clean but good enough.
The front desk folks were very friendly and I felt secure in this hotel. You had to buzz in after it was a later hour, which was good so the drinks don’t wander in. Also I am happy that this room had air con. Would love to return here again, everything I wanted to do was within walking distance!