Booked room with walk in shower and large bed. First room had interconnecting door shower over bath and double bed. Second offer of a room was a disabled room still with just double bed. Then found out that all rooms only have double bed with shower over bath. Staff were very helpful but didn’t tell us upfront so we wasted a lot of time. In fact we didn’t have enough time to eat before we had to leave for our event. So finally we had to have a snack at 11:30 when we returned. Even then we had to go out to get it as room service is only available via an app
Really love this hotel and the location right in the centre! I always choose to stay here. Staff are super friendly and rooms are nice and clean. Car park under the hotel (at an extra cost of £18pn) The only difficult thing is getting to the hotel by car, as it sends you down a bus/taxi lane which can be confusing.
Check in was a little slow, our room wasnt ready at check in time however they gave us complimentary drinks as an apology so we had a drink while we waited am extra 30minutes or so. The ladies at reception were very polite and helpful, rooms were clean however the only downside was our shower drain was blocked and that took an army to solve. We ended up switching rooms in the end but the communication was terrible. Breakfast was good although their coffee machines seemed not to work properly for most part of the morning. Overally a good hotel, excellent location, pool was warm, sauna was good, gym was a bonus. A relaxing stay
THIS IS THE SECOND TIME WE HAVE STAYED AT ”THE HOTEL INDIGO” & IT WILL DEFINATLY NOT BE THE LAST! WE CANNOT FIND ANY FAULTS WITH THIS HOTEL AT ALL. THE STAFF ARE EXTREMELY FRIENDLY & GO OUT OF THEIR WAY TO BE HELFUL. EVERYWHERE IS SPOTLESSLY CLEAN, EVEN THE SHOWER GEL SMELLS REALLY NICE! THE BREAKFAST IS THE BEST IN CARDIFF, AS FAR AS WE ARE CONCERNED, SO MUCH CHOICE, & ITS ALL LOVELY, DON'T KNOW HOW THEY DO IT. THE CENTRAL LOCATION IS SUPERB FOR ALL ATTRACTIONS & PUBLIC TRANSPORT LINKS. THANKS FOR A PERFECT BANK HOLIDAY BREAK, SEE YOU AGAIN VERY SOON 😊
The hotel is a bit far from the city centre, about 15 min walk . The facilities in the hotel are good. I like the kitchen in the room and I can make my meals during the holidays. It's really amazing.The staff members are really friendly and responsive.The breakfast was really good too. Highly recommended to people who are going to Cardiff.
Stayed one night. Not sure if because of renovation, the reception area wasn't very welcoming, pretty much self check-in set up but staffed too. Busy hotel, popular pool, gym, need to wait your turn for sauna & steam room but Impressed with facilities. Room service food was basic. The room definitely need updating and shower pressure not great. Overall fine though, would stay again.
I have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation.
I feel like the cleaning service could have been better. Dirty towels left behind, cleaners forgetting their phones in the room, coming in to clean even if do not disturb sign placed and on checkout day before checkout time. It was very expensive for what was offered to be honest
ผผู้เข้าพักI have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation.
NNadiaI feel like the cleaning service could have been better. Dirty towels left behind, cleaners forgetting their phones in the room, coming in to clean even if do not disturb sign placed and on checkout day before checkout time. It was very expensive for what was offered to be honest
LLVBCReally love this hotel and the location right in the centre! I always choose to stay here. Staff are super friendly and rooms are nice and clean. Car park under the hotel (at an extra cost of £18pn) The only difficult thing is getting to the hotel by car, as it sends you down a bus/taxi lane which can be confusing.
ผผู้เข้าพักCheck in was a little slow, our room wasnt ready at check in time however they gave us complimentary drinks as an apology so we had a drink while we waited am extra 30minutes or so. The ladies at reception were very polite and helpful, rooms were clean however the only downside was our shower drain was blocked and that took an army to solve. We ended up switching rooms in the end but the communication was terrible. Breakfast was good although their coffee machines seemed not to work properly for most part of the morning. Overally a good hotel, excellent location, pool was warm, sauna was good, gym was a bonus. A relaxing stay
ผผู้เข้าพักTHIS IS THE SECOND TIME WE HAVE STAYED AT ”THE HOTEL INDIGO” & IT WILL DEFINATLY NOT BE THE LAST! WE CANNOT FIND ANY FAULTS WITH THIS HOTEL AT ALL. THE STAFF ARE EXTREMELY FRIENDLY & GO OUT OF THEIR WAY TO BE HELFUL. EVERYWHERE IS SPOTLESSLY CLEAN, EVEN THE SHOWER GEL SMELLS REALLY NICE! THE BREAKFAST IS THE BEST IN CARDIFF, AS FAR AS WE ARE CONCERNED, SO MUCH CHOICE, & ITS ALL LOVELY, DON'T KNOW HOW THEY DO IT. THE CENTRAL LOCATION IS SUPERB FOR ALL ATTRACTIONS & PUBLIC TRANSPORT LINKS. THANKS FOR A PERFECT BANK HOLIDAY BREAK, SEE YOU AGAIN VERY SOON 😊
ผผู้เข้าพักBooked room with walk in shower and large bed. First room had interconnecting door shower over bath and double bed. Second offer of a room was a disabled room still with just double bed. Then found out that all rooms only have double bed with shower over bath. Staff were very helpful but didn’t tell us upfront so we wasted a lot of time. In fact we didn’t have enough time to eat before we had to leave for our event. So finally we had to have a snack at 11:30 when we returned. Even then we had to go out to get it as room service is only available via an app
ผผู้เข้าพักThe hotel is a bit far from the city centre, about 15 min walk . The facilities in the hotel are good. I like the kitchen in the room and I can make my meals during the holidays. It's really amazing.The staff members are really friendly and responsive.The breakfast was really good too. Highly recommended to people who are going to Cardiff.
BBethSaidSmileStayed one night. Not sure if because of renovation, the reception area wasn't very welcoming, pretty much self check-in set up but staffed too. Busy hotel, popular pool, gym, need to wait your turn for sauna & steam room but Impressed with facilities. Room service food was basic. The room definitely need updating and shower pressure not great. Overall fine though, would stay again.