The hotel is large clean and well maintained. You can walk easily from the hotel to the touristic center. Or take a grab car cheaply. The pool is large and nice and good for relaxing or sunning. The room is large and lots of space. The bed was large and very comfortable. The bathroom was also huge. It had a separate shower and jacuzzi bathtub!!! Soooo nice to destress in the jacuzzi. It had a a great working refrigerator that actual kept items cold! The towels were nice and actually soft!!! The water was hot abs with lots of pressure. Totally worth it!
ผผู้ใช้ไม่ระบุชื่อVery nice and clean hotel. However, there were hiccups during check in. Check in time indicated is 3pm. We arrived at 4pm but was told that room not ready. Have to wait for 1 hour to get room allocation. So we brought the kids to the hotel’s playground and went back down to the reception 1 hour later only to be told to wait another 20minutes. After waiting for MORE THAN 20 minutes (with no staff at the reception at all) we went to enquire again. Was informed that we will be served next (after the current guest). So we waited again… in total, we waited about 2 hours just to get room keys. By then, our plans were all ruined due to the wait. We did not have time to explore Malacca Town as we have planned as it was a long weekend and we had to leave early the following day to avoid the traffic jam on the highway. All in all, the hotel is nice but the managing of the check in is terrible! 2 hours wasted just like that… if the reception staff informed us that it will take more than 2 hours to get the keys, perhaps we would not have waited at the hotel and proceed to town first. Hope to see improvement in this aspect
CCheeWH79Absolutely love the interior decoration of this hotel. The furnishing is luxurious and elegent. The bathtub is one of the highlight of the room. Welcome snack and tea is unique from Peranakan heritage. Breakfast is made to order instead of buffet but you can order as much as you can eat. The location is strategic near Kampung Morten and Melaka river. The staffs are very attentive and friendly. Highly recommended
KKean WoonOur stay was outstanding. The hotel itself is new, with cleanliness maintained to the highest standard. Room is spacious and comfortable. Its location is ideal for exploration, being only a 10-minute drive to Jonker Street and within easy reach of many renowned local restaurants. A special commendation goes to Mr. Zane, En. Fizzy, En. Fadzli, chef Hanis and the whole team, who were incredibly friendly and helpful throughout our visit.
ผผู้ใช้ไม่ระบุชื่อFree car park available just outside the compound. The hotel staff is helpful for the guidance. Very large area at reception counter which a bit weird for a hotel that not busy with customer. Not just that, plenty of area is limited to access due to faulty or under construction.
For a first time customer to arrive at the room, a bit disappointed to see the condition of the room itself. The chair is broken, the water heater pipe hose is missing, no mini fridge, towel provided is not a cotton, the toiletteries is low quality, water bottle provided is not a mineral type, the wall is not 100% soundproof. Nevertheless, the room is spacious, they also give a scent of orchard in the room, the toilet is spacious and equipped with bath tub. Wifi is provided but not dare to use it.
A bit far from local eatery but if you have a car, not an issue. The area also covered with GrabFood and Panda delivery
I'd a high expectation from the get go, but after seeing the condition of the room, it crush my hope. Overall, not worth the money for a proper 4 star hotel but there are plenty of aspects that can be improved which may lead to drastic improvement over the night.