I stayed at this hotel for my birthday and had such a great experience. They upgraded me to a suite, which was clean, beautiful and incredibly spacious. When I arrived, they had a thoughtful birthday setup waiting for me, complete with a cake and a sweet “Happy Birthday” display, which I truly appreciated. They also gave me lovely souvenirs from the city, which was such a nice touch.
The staff were warm, helpful and always ready to assist. Breakfast was included and offered a good variety of Western options. The view from the room was amazing and made the stay even more special. The location is also very convenient, right next to a plaza with plenty of food options to choose from. I would absolutely stay here again.
Located in the heart of the industrial park, Hilton offers an unparalleled experience of tranquility yet convenience for anyone who wants to visit Suzhou. The amenities and service are amazing as its reputation and I had a great time relaxing while staying here for vacation. The staff was kind to upgrade our rooms such that it’s adjacent to each other and readily agreed to extend my checkout time to accommodate my train timings. While it might be a distance away from the popular tourist attraction, cabs are easy to find and cheap to travel in to destinations like the Lion’s Grove or the Tongli ancient town. The only downside to my stay was that I was not able to see the Jinji lake from my room. The breakfast was quite a spread with many different cuisine at great quality and would highly recommend you to book a room with breakfast as there are not many food options nearby. Family Matt opposite the hotel will serve all your urgent needs. Overall, I had a great stay and will highly recommend this place to business/ families who are good with taking cabs to tourist destinations.
โรงแรมใน South of Nanjing Olympic Sports Center (Banqiao New Town) Area, หนานจิง
ราคาต่อคืนเริ่มต้น:CAD 17
9.6/10
ดีเลิศ
ผผู้เข้าพักThe room is actually bigger than I expected and the bed is very comfortable. Wonderful location inside the Gusu old town with walking distance to Lion Forest Garden and the Humble Administrator’s Garden. The host was very friendly and helpful. She helped me get my online delivery as well.
The only downside when the hotel was full some other guests can be a bit noisy.
ผผู้เข้าพักI booked Hanyuan because it is within walking distance to my folks home. And my grandma used to work at Nanjing Agricultural University, which the hotel is affiliated with. I read others’ reviews and knew it is an old facility. I did not have unrealistic expectations.
We arrived late at night. Taxi driver dropped us off at the side entrance that has numerous stairs to the door. We had lots of luggage. As we got out of the cab, we saw some staff member in the lobby looking out. Instead of coming out to help us, he walked away. My husband, myself and our seven year old all carried/dragged multiple items up the stairs to get into the hotel lobby.
We checked in and decided that we would need to add a bed for the kid. House keeping came quickly to set up the bed but was reluctant to provide pillows for the additional bed. I had to repeatedly ask before they agreed to bring an extra pillow. Don’t understand why there is such resistance to equip the additional bed with pillow- after all, we did pay for the additional bed.
Everything else was pretty good during our first three-day-stay. We then went away to visit families elsewhere for a week before coming back to this hotel.
This time, our car drove onto the ramp at the front entrance. As soon as we entered the building, lobby manager came to offer us help. He helped us deliver luggage to our room. We are very appreciative of his assistance.
We ran into some issues at the front desk this time. They asked for our passports again and took our pictures for a second time. When I mentioned that we were just here a week ago and all information was taken already, we were told that all information has been erased as we checked out. When we checked in/out the first time, we informed front desk that we were making the hotel our base camp and will be coming in and out a few times. It’s strange that they would delete our information and redo everything all over again.
Again we need to add a bed. House keeping brought a roller bed which has a stained mattress pad. I asked them to bring a clean one, they said they could not. They said they didn’t have any clean pads. They said the only option is to remove the pad and put the sheets directly on the mattress. They further suggested that since the sheet is clean, dirty pad doesn’t matter and that every mattress pad under bed sheets has urine stains. His words made my stomach turn but I was too tired to fight so they went ahead put sheets on top of the mattress pad that has a big yellow stain. Again I asked for pillows for the additional bed, they refused at first, upon my insistence, they agreed to bring pillows. They also took out a blanket from the cabinets under television and put it on the bed.
When the seven year old was ready for bed, I opened the blanket and realized it’s cover is dirty. It’s dusty and has multiple stings of hair on it. I called house keeping, a lady quickly bought over a clean duvet cover for the blanket but refused to take away the dirty one. She insisted that we keep the dirty duvet in the closet. I did not understand her rationale but there isn’t anything I can do. So that dirty duvet cover stayed in the closet.
Maybe I should not have come back to this hotel.