It was a generally good stay, with nice amenities and a spacious room. There was one issue that came up: the Trip.com website stated that the room would be on the 27th floor. However, when checking in, the reception at the Encore hotel said the highest they could give me was the 17th floor, 10 floors below what was promised, even though I showed them my reservation detailing that reserved room was on the 27th floor. A second issue to be aware: this establishment that calls itself a ”resort hotel” does not have a mini-fridge in the room. One can rent one for $40/night, which is a bit mind-boggling. The only fridge in the room is dedicated for the mini-bar. However, one cannot use that fridge because any movement of items in it would incur a charge since the sensor system, which tracks each bottle, would trigger a charge to the room. This meant I could not place my perishable item in the mini-bar fridge by shifting the alcoholic bottles to make space for my perishable items. Otherwise, this was overall a pleasant stay.
ผผู้เข้าพักExcellent hotel. Recently renovated and has a very modern feel to the lobby. Also connected to Prudential center and tons of food options within 1-2 min walking distance as a result. Room is very clean and comfortable
ผผู้เข้าพักHotel staffs are professional. Receptionist presented a warm welcome while receiving us. They responded our enquiry swiftly.
Housekeeper are very attentive, too. Facility in room was kept in good condition. Air conditioning in room was good and running quietly.
All in all, we are satisfied with the room standard and service provided by staff.