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all is good but there was a miscommunication about check out time. we paid2 hrs extra for late check out 1pm, however were told to leave by 11am. which we did. it cud be prevented if the communication was conveyed to the reception who seems to know nothing. other than that, all is good. the host is friendly amd accomodating.

I’m very grateful to the staff of NÜWA Hotel for their honesty and excellent service. I accidentally left my engagement ring in the room, and they immediately informed me and kept it safe. Thank you for your professionalism and integrity. Highly recommended🫶

The hotel is really nice but the check-in process was very slow. We booked 2 rooms with 2 double beds but they didn't have them ready for us. They offered smoking rooms, but none of us smoke and we had young children with us so we declined. We were given king rooms instead and were provided extra beds. That was annoying because the extra beds were just twin sized.

This place is great. Beautiful interior design. Great location and view. Amenities are great big swimming pool for free usage and free one Parking. Great for my family stay Host Gordon and Mary are perfect. Will come back again

Here's a review based on your experience: --- We stayed at this Airbnb for 8 nights and had a mixed experience. The location is fantastic, just across from Okada Hotel, which is a major plus. However, our check-in was quite disappointing. We arrived around 5 PM, two hours after the official check-in time of 3 PM, only to find the unit was not clean. It was very dusty, and there were no cleaning tools provided. The staff arrived around 5:30 PM to bring us towels and one bed cover, we requested utensils, We ended up purchasing our own cleaning supplies to tidy up the place before we could settle in. This was frustrating, especially after traveling from another country, as we had hoped to relax upon arrival. While the unit itself has potential, the lack of cleanliness and preparation before our check-in was a significant issue. We had to clean the unit ourselves before we could even think about resting. Overall, I would recommend this place for its location, but improvements in cleanliness and guest readiness are necessary.

Second stay, different unit in Phase 1—and still an amazing experience! We truly enjoyed our time again. Just a small note: compared to our previous 2-bedroom stay, the kitchen utensils were more complete and had bigger pots and pans. The 3-bedroom unit had smaller ones than expected, but it wasn’t a problem for us since we live nearby and could easily get what we needed. ONCE AGAIN, KUDOS TO THE HOST. Thank you...

The place is so clean, nice room super spacious and a lot to offer. Has cooking utensils but I would like to request adding mugs for person like me who loves coffee and also cutlery. Aside from that everything is great super live the place. Will make sure to book this again.

its good

Feedback and Complaint Regarding Recent Hotel Stay I would like to provide feedback and raise a concern regarding my recent booking experience. I booked a stay for 15 guests at a specific hotel ( Lux Penhouse), and the booking went through successfully without any issues. However, just a few hours before our scheduled check-in, I was informed that we would be moved to a different hotel ( bayshore phase 2), with the reason being that the original hotel “could not accommodate 15 pax.” This was extremely disappointing, especially since the booking was clearly made for 15 people and was confirmed. The replacement accommodation provided did not meet expectations: • The utensils were incomplete, and basic amenities such as toothbrushes and towels were not ready upon our arrival. • The swimming pool was closed for maintenance, which was not communicated in advance. This was one of the main reasons we chose the property. • Overall, the place felt unprepared for a group of our size. On a positive note, I would like to acknowledge that the few staff who assisted us and the lobby personnel were helpful and courteous, and we appreciate their efforts. While we understand that unforeseen changes can occur, proper notice and preparation are expected, especially for confirmed group bookings. I hope this feedback helps improve your service and guest experience. I would also appreciate a response regarding this matter. Sincerely, Cheryl ******** ******************* Bayshore phase 2

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