"Had our team building and booked 4 rooms for the group. We requested for our rooms to be on the same floor and they delivered!
Love the welcome drinks - something like lemon grass and ginger? not sure :D
Rooms are very spacious and spot clean. On-going maintenance of their spa which led us to do room-in massage.
Points for improvement:
Suggest to improve front desk communication as we had some concerns with the arranged activities.
i.e., massage are not room charged - we were asked to pay after the massage which shocked the group as it was NOT mentioned to us when we arranged the massage session. Good thing someone still have cash with them.
e-trike was not booked as requested (morning) so we had our tour in the afternoon; good thing we had a very flexible itinerary so it didn't affect any other plans.
Overall great stay! Will definitely book this hotel again in our next trip. Even recommended this to friends. 😉"
"Pros:
1. the staff come top of my list for their genuine care and attention
2. Rooms are good value
3. Food not bad
4. Entertainment is phenomenal, best band in the Philippines
5. Close to beach
6. Choice of drinks and great Happy Hour selection
Cons:
1. Noisy neighbours occasionally
2. Cockerel screams early morning"
MMariaVAThis hotel is simply amazing! From the moment you arrive, you’re captivated by its beauty and stylish design. Every detail is thoughtfully curated, creating a luxurious and cozy atmosphere. The food is absolutely delicious—fresh, diverse, and full of flavor.
I moved here from the neighboring Mövenpick, and it was the best decision ever! The difference is like night and day—going from a nightmare to a dream. The service here is exceptional, and they truly care about their guests. I’m beyond impressed and would love to return!
ผผู้เข้าพักThe best service we have ever experienced! The Ferra Hotel is very centrally located and only a few minutes' walk from the water sports activities on White Beach. The facilities and amenities are very good for the price range. But there is one reason in particular why I can highly recommend this hotel: the friendly staff and outstanding service! We travel extensively in Asia and Europe and are accustomed to different hotel categories. But even compared to our experiences in significantly more expensive and exclusive hotels, the service at Ferra Garden is outstanding. From all the staff at the reception desk to the service staff at the bar or in the restaurant to the cleaning staff, everyone at this hotel is more than friendly and courteous. It is never fake or over the top, but always authentic. Every chance glance leads to a beaming smile, and every conversation shows genuine interest and helpfulness. As we sit in the next hotel restaurant and look back on the incomparable service, I realize that I now find the way of communicating in most hotels even more unpleasant because it feels somewhat submissive. This review may seem exaggerated, but I would like to sincerely thank the entire team for that experience and the management for this incomparable corporate culture.
DDen4iikkkThis review is genuine, without embellishment.
Excellent hotel.
Thank you to the hotel and all the staff for a wonderful stay!
The hotel staff are very friendly and smiling, they will help you with everything and guide you in everything, they are always willing to accommodate you.
Clean and spacious rooms. The grounds are huge. There is a 7-Eleven across the street from the hotel.
The beach is practically private. This information would have been important to me when choosing a hotel in the Philippines. There are almost no waves on this beach, unlike the main white beach. There are almost no people, you swim almost alone, no one will bother you. The entrance to the water is perfect. The sand is gorgeous. There are no sea urchins. It's the perfect place for snorkeling! Say hi to Nemo, the clownfish. It's the perfect place for photos.
The hotel has an excellent breakfast and restaurant, with reasonable prices. We almost always ate there. Everything is very tasty. They also held Chill and Grill events, where they serve excellent burgers!
You can get to the center by free shuttle or order a tuk-tuk for 300 pesos. It's a very long walk, so we always used these transportation services.
Thanks to the hotel, we have the most pleasant and positive impressions. We went there for our wedding anniversary, and they gave us a very pleasant and nice surprise.
If you are choosing a hotel, I guarantee you won't go wrong with this one.
Thank you!