KKate0927The hotel amenities were good and the property itself is nice. However, our experience was seriously affected by a very hassle and poorly handled check-in process.
During check-in, the staff lost my driver’s license and initially did not take accountability. It was only after they investigated and realized it was their fault that the issue was acknowledged. Despite this, no compensation, apology gesture, or service recovery was provided.
What made the situation worse is that we were travelling with a baby. The lobby was not air-conditioned, causing our baby to sweat excessively, and our baby already had allergies. Despite seeing this, the manager did not even offer to check us in first while they were looking for my license, nor did they show any sense of urgency or concern.
The manager’s customer service was poor and the situation was handled unprofessionally.
Overall, while the amenities are good, the lack of accountability, empathy, and proper customer service greatly impacted our stay.
ผผู้ใช้ไม่ระบุชื่อThe facilities are great especially the pool and gym. The staffs are also nice and accommodating.
For the room itself, I do not like the separate door/room for shower and toilet. The lavatory is also outside. There is also a bad smell coming from the shower during my stay.
For the location, you need to walk a bit (maybe 5-10mins) before you can reach the beach.
For the breakfast buffet, I find the options very limited.
ผผู้เข้าพักWe stayed at Belmont Hotel Boracay for 3 nights and 4 days, and it was a fantastic experience. The location is excellent—secluded and peaceful, offering a sense of privacy that’s perfect for a relaxing getaway. The amenities were well-maintained and enjoyable, and the staff were consistently friendly and accommodating throughout our stay. One of the standout features was the complimentary shuttle service, which made it easy to explore the area and return to the hotel hassle-free. Overall, a great choice for anyone looking for comfort, convenience, and tranquility in Boracay.